Housing Options Officer x2 (12 Months Fixed Term)

Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to residents facing housing difficulties and homelessness

About the role

We are looking for two Housing Options Officers to join our Housing Needs Team. Working within a busy frontline service you will provide housing advice and support to residents helping to prevent homelessness wherever possible and assisting households to access suitable accommodation.

This is a fast-paced role that offers a broad range of work across housing advice homelessness prevention homelessness assessments allocations and temporary accommodation. No two days are the same and you will be managing a diverse caseload working closely with residents landlords support agencies and partner organisations to achieve positive outcomes.

Who were looking for

We are looking for motivated individuals with experience of housing advice housing options or homelessness casework who can demonstrate excellent communication skills sound judgement and a commitment to achieving positive outcomes for residents. You will be organised resilient and able to work effectively in a busy environment while managing competing priorities.

Most importantly you will share our commitment to providing a high-quality service to residents at times when they need support the most.

What we offer

When you join us your expertise skills and experience will be valued and your career development will be our priority.

We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly supportive One Team culture with the chance to make a real difference.

We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings such as Chief Executive briefings to keep you in the loop.

We are conveniently located close to Oxted Station and have some on-site parking.

In addition to the stated pay we offer membership and contributions towards the Local Government Pension Scheme flexible working (giving you the opportunity to work from home for up to three days a week) flexi-time payment of a relevant professional subscription and access to a discounted health scheme.

Please visit our website for more information about working for us and download our Working for Tandridge guide.

Diversity statement

At Tandridge District Council we pride ourselves on maintaining an inclusive workplace ensuring equality fairness and inclusion is at the heart of everything we do and good practice is embedded in the Councils culture and services.

We welcome applications from all sectors of our community including BAME LGBTQ and all groups protected under the Equality Act.

Tandridge is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff to share this commitment.

Want to know more

If this sounds like your kind of challenge and you want to be part of our friendly and supportive team wed love to hear from you.

If youd like to find out more please read our role profile and specification or for an informal discussion about the role please e-mail Samantha Jacobs at

Local Government Reorganisation

The government is reorganising local councils in Surrey. The current two-tier system where services are split between Surrey County Council and district or borough councils will be replaced by two new unitary councils - East Surrey Council and West Surrey Council.

East Surrey Council will cover Elmbridge Epsom & Ewell Mole Valley Reigate & Banstead and Tandridge District managing all local services including housing planning waste education roads and social care.

Although this may lead to some uncertainty for anyone considering a role with us we need to continue to provide services.

When the new councils are created in April 2027 most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety.

The majority of the roles we currently have will still be needed whether that is for planning housing recycling and waste finance IT HR etc. Find out more about what local government reorganisation means for us

Find out more about what local government reorganisation means for us.

The use of Artificial Intelligence (AI)

We understand that some applicants may use AI tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicants own skills experience and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.