Housing Officer

Permanent 37 hours per week

The Vacancy

As part of our Housing team you will use your customer service and problem-solving skills to help us deliver high-quality housing services.

Introduction to therole

You will havepreviousexperience of working as a Housing Officer and be confident in a customer-facing position. You will need to be able todemonstrateboth excellent customer service and problem-solving skills and be highly numerate to conduct rent analysis. You will also have a proventrack recordin building strong relationships.

The right candidate will need the ability to develop strong relationships with our tenants be able to confidently communicate and be able to conduct rent analysis accordingly. An important aspect of the Housing Officer role is to manage rent arrears and this is one of our corporateobjectives so we are therefore looking for someone with strong skills in this area.

Rolepurpose

To provide tenancy and neighbourhood management services for a specified area ensuring that services are customer focussed.

Whatstherole

Key Accountabilities:

• Manage tenancies effectively assessing household needs and signposting residents to appropriate support.

• Review tenant circumstances regularly and advise on suitable future housing options.

• Overseemixedtenurepatches ensuring compliance with policies for leaseholders sharedownersand managing agents.

• Represent the organisation at court and external meetings acting as a key liaison with community stakeholders and resident groups.

• Prepare and present court documentation to support legal action whenrequired.

• Work collaboratively across teams to deliver a seamlesscustomerfocusedhousing service.

• Reduce rent andservicechargearrears through proactive income management.

• Manage antisocial behaviour cases and tenancy/lease breaches working with internal and external partners.

• Monitor estate services carry out regularestateand fire safety inspections and ensure repairs or issues are resolved promptly.

• Support void management to ensure properties arereletquickly and safely.

• Lead on safeguarding signposting tenancy reviews fraud prevention audits and manage mutual exchangesassignmentsand successions.

• Participate in duty rota and emergency response support councillor enquiries and monitor CCTV to address ASBflytippingand related issues.

Whatarewelookingfor

Essential:

• Excellent negotiation and influencing skills

• Strong communication skills both written and verbal

• Good time management and organisational skills

• IT skills with the ability to use Housing Management software

• Ability to input data into systems accurately

• Proven debt management experience

• Experience of dealing with people in difficult often stressful situations

• Experience of tenancy and neighbourhood management

• Knowledge of relevant Housing legislation

• Due to the nature of the role you will need to have a full driving licence and access to a car with business insurance.

Desirable:

• Good levelof general education or relevant experience

• CIH recognised qualification

• Upholds the CIH professionalism standards anddemonstratesa commitment to champion the role housing professionals play in making a difference to the residents and communities they work with

Whoyoullworkwith

• Responsible to:Area Housing Manager

• Department:Housing

Whatcanweofferyou

• 28 days annual leave (pro rata)

• Employer pension contribution of up to 11%

• Development opportunities

• Comprehensive employee rewards scheme

Howwework

We embrace agile working blending time in our communities shared spaces and remote working. With digital technology at the heart of our approach we empower teams and individuals to work flexibly.

How toapply

If this sounds like your next role click apply nowtell us whyyouvegot what it takes andattacha copy of your current CV.

Closing date:29thJuly 2026
Interviews:To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

INDMED

We are Chime Housing a Community Gateway housing association with over 13500 homes across Hertfordshire and the surrounding areas.

Our core focus is on providing good-quality places to live for lower-income households and most of our homes are for social and affordable were formed in June 2026 through the merger of Thrive homes and Watford Community Housing two well-respected housing associations with shared values ideas and geography.

As a Community Gateway were committed to putting our residents at the heart of everything we do. As well as working closely with residents to make sure were delivering excellent services we encourage them to become members so they can vote and make decisions which help to shape what we do.