Housing Officer
Job Location:
Northamptonshire - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
As a Neighbourhood Housing Officer you will deliver a customer-focused housing management service to tenants and leaseholders ensuring communities are safe sustainable and well-managed. You will manage a varied caseload covering tenancy management estate inspections income collection arrears recovery tenancy enforcement anti-social behaviour estate management and tenancy sustainment.
- Undertake estate inspections estate walkabouts and property inspections.
- Carry out tenancy reviews tenancy audits and settling-in visits.
- Manage tenancy-related issues including breaches of tenancy conditions.
- Investigate and respond to anti-social behaviour and unacceptable behaviour reports.
- Identify vulnerable tenants and make referrals to support services where appropriate.
- Support tenants in sustaining their tenancies and maintaining independence.
- Manage rent arrears cases and negotiate repayment arrangements.
- Carry out home visits office interviews and customer meetings.
- Assist with welfare benefit applications and tenancy-related support.
- Prepare and serve legal notices and support legal enforcement processes.
- Attend possession hearings court proceedings and evictions where required.
- Conduct pre-void inspections and support the re-letting of empty properties.
- Undertake viewings tenancy sign-ups and welcome visits.
- Work collaboratively with housing finance support services property teams and external agencies.
- Maintain accurate records case notes reports and performance data.
- Ensure safeguarding concerns are identified and reported appropriately.
- Minimum 3 years experience working within Housing Management Tenancy Management or a similar Local Authority/Registered Provider role.
- Experience undertaking estate inspections and tenancy reviews.
- Experience managing rent arrears and income recovery cases.
- Experience investigating tenancy breaches and anti-social behaviour.
- Experience preparing legal notices and supporting possession proceedings.
- Knowledge of housing legislation regulation and case law.
- Experience working with vulnerable customers and complex needs.
- Experience managing a busy caseload and meeting performance targets.
- Experience working with housing partners stakeholders and external agencies.
- Excellent customer service negotiation and communication skills.
- GCSEs (or equivalent) including English and Mathematics.
- Full UK Driving Licence.
- Access to a vehicle for business use.
- Ability to obtain business insurance for work-related travel.
- Strong IT skills and experience using housing management systems.
- DBS Check required.
- Working hours: 37 hours per week.
- Location split between Corby and Kettering.
- Approximately 60% of the role is site-based.
- Full UK Driving Licence and access to a vehicle required.
- Business insurance required.
- DBS required.
- Interview Process: Teams interview.
- We work on bi-weekly payment schedule.
- Apply ASAP.
Required Skills:
As a Neighbourhood Housing Officer you will deliver a customer-focused housing management service to tenants and leaseholders ensuring communities are safe sustainable and well-managed. You will manage a varied caseload covering tenancy management estate inspections income collection arrears recovery tenancy enforcement anti-social behaviour estate management and tenancy sustainment.
Required Education:
As a Neighbourhood Housing Officer you will deliver a customer-focused housing management service to tenants and leaseholders ensuring communities are safe sustainable and well-managed. You will manage a varied caseload covering tenancy management estate inspections income collection arrears recovery tenancy enforcement anti-social behaviour estate management and tenancy sustainment.
