Housing Officer

To deliver a high-quality tenancy and estate management service across the Ashfield district ensuring tenants comply with the terms of their tenancy agreements while providing advice support and enforcement where necessary to sustain tenancies and maintain safe well-managed communities.

• Manage a designated patch of social housing properties and oversee tenancy and estate management activities.
  
• Provide advice and support to tenants to help sustain tenancies and promote compliance with tenancy agreements.
  
• Investigate and manage tenancy-related matters including successions assignments joint tenancies and tenancy transfers.
  
• Investigate and respond to anti-social behaviour and breaches of tenancy conditions including enforcement action mediation witness statements and legal case preparation.
  
• Work closely with internal teams legal representatives and external agencies including police health and social care services.
  
• Identify vulnerable tenants and make appropriate referrals to support services.
  
• Maintain accurate records case notes reports and correspondence.
  
• Attend tenant and resident meetings and maintain a visible presence on Council estates.
  
• Ensure services are delivered in line with legislation Council policies and regulatory requirements.
  

• Experience managing tenancy and estate-related issues within a housing environment.
  
• Knowledge of tenancy management anti-social behaviour procedures and housing legislation.
  
• Ability to manage a caseload and work to performance targets.
  
• Strong communication negotiation and problem-solving skills.
  
• Experience working with external partners and agencies.
  
• Ability to prepare reports maintain accurate records and handle sensitive situations professionally.
  
• Commitment to delivering excellent customer service and supporting vulnerable tenants.
  

• Bi-weekly payments.
  
• Location: Ashfield District.
  
• Working hours: Full-time hours as required by the Council.