Housing Duty Worker

Looking for a role where no two days are the same

Were looking for a friendly reliable and caring people to join our Supported Housing team helping young people aged 16-24 who live in our accommodation in Ashfield.

You dont need previous housing experience. If youve got the right attitude well provide the training and support to help you succeed.

Role Highlights

Job Title: Housing Duty Worker

Location: YMCA Ashfield 45 Church Street Sutton in Ashfield NG17 1AE

Salary:25056

Hours: 37.5 hours per week Monday to Friday on a 3 week rolling rota

OR 23 hours per week Saturday to Sunday on a 2 week rolling rota.

Full details below.

What will you be doing

As a Housing Duty Worker youll help keep our building running smoothly and be one of the first people residents see when they need support.

A typical shift could include:

• Welcoming residents and visitors
• Answering questions and helping people find the support they need
• Monitoring CCTV and building security
• Issuing keys and dealing with lost keys
• Completing simple administration tasks
• Reporting incidents and keeping records up to date
• Supporting fire safety checks
• Helping maintain a safe clean and welcoming environment

Most importantly youll be a positive presence for the young people living with us and help them feel safe supported and respected.

About You:

You might be perfect for this role if you:

• Enjoy working with people from different backgrounds
• Stay calm under pressure
• Are confident dealing with difficult situations
• Can work independently as well as part of a team
• Have good common sense and use your initiative
• Are reliable honest and trustworthy
• Want to make a real difference in peoples lives

Previous experience in housing or support work is helpful but its not essential.

We welcome applications from people looking to start a career in housing with previous experience in youth work support work customer service security care hospitality or similar roles previous experience of working or helping others is highly beneficial

What matters most is your attitude willingness to learn and commitment to helping others.

Shifts

We have full-time and part-time roles available:

Full time role Monday to Friday only 37.5 hours per week:

• 7:00am 3:00pm
• 3:00pm 11:00pm
• 11:00pm 7:00am

Part-time role Saturday to Sunday only 23 hours per week:

• 11am 11pm
• 11pm 11am

What We Value

Were driven by our core values and we look for these in every member of our team:

• We Seek Out Were always looking for ways to do better.
• We Welcome We include respect and support everyone.
• We Inspire We believe in every persons potential.
• We Speak Out We advocate for whats right.
• We Serve Others We act with compassion and purpose.

These values are more than just wordsthey shape how we work lead and serve.

Our North Star

Everything we do is inspired by our ambition that every child and young person we support:

• Builds the relationships that help them discover who they are
• Develops the skills and confidence to shape their own life
• Learns how to connect with and contribute to the world around them

You will play a vital role in achieving this mission.

Our Benefits

We value your commitment and relentless dedication and have crafted a package of health & well-being benefits.

Heres some of what you can expect:

• 23days annual leave (plus bank holidays) increasing to 28 days with service
• Funded training qualifications & career progression across YMCA services
• Quarterly Campfires celebrating our impact across the organisation
• Wellbeing package (after passing probation): 24/7 GP access health/dental cashback Employment Assistance Programme
• Discounted YMCA childcare & holiday clubs
• 500 refer-a-friend bonus
• Blue Light Card eligibility 10% discount at YMCA Café and Malt Cross

Diversity & Safer Recruitment

YMCA Robin Hood Group is committed to equal opportunities promoting diversity and creating an inclusive culture where all staff can thrive.

Should you require any adjustments to support your full participation in our recruitment process we would encourage you to share your needs with us so we can support you with your requirements. Please contact our recruitment team in the first instance.

We follow rigorous safer recruitment processes to ensure the protection of children young people and adults at risk. All applicants will be subject to a DBS checks reference checks and thorough vetting as part of our commitment to safeguarding.

What Happens Next

We reserve the right to close the position earlier than advertised if required.

Due to the large number of applications we receive we will be unable to provide specific feedback on why you may not have been shortlisted.

For an informal conversation before applying please reach out to our recruitment team who would be delighted to help.

Required Experience:

IC