Housing Caseworker
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Job Summary
This is a remote position.
- Deliver a comprehensive housing advice and homelessness prevention service in line with current legislation.
- Manage a caseload of customers who are homeless or threatened with homelessness ensuring accurate and up-to-date case management records.
- Conduct homelessness assessments and investigations making legally sound statutory decisions.
- Develop implement and review Personal Housing Plans tailored to individual customer needs.
- Take proactive steps to prevent homelessness including negotiating with landlords sourcing alternative accommodation and attending court where required.
- Facilitate access to temporary accommodation in accordance with statutory duties.
- Provide advice on welfare benefits debt management employment and income maximisation and signpost to appropriate specialist services.
- Work collaboratively with internal departments and external agencies including social services health professionals probation police and housing providers.
- Support vulnerable individuals including young people (1617) care leavers and clients with complex needs in line with safeguarding and multi-agency protocols.
- Maintain a customer-focused approach ensuring empathy professionalism and confidentiality at all times.
- Proven experience working within a local authority housing service or registered housing provider.
- Strong working knowledge of housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2018.
- Demonstrable experience preventing homelessness using a range of practical tools and interventions.
- Experience managing a complex caseload independently in a fast-paced environment.
- Knowledge of welfare benefits housing options and support services.
- Strong communication and interpersonal skills with the ability to negotiate and influence positive outcomes.
- Ability to work collaboratively with a wide range of stakeholders and partner agencies.
- Excellent organizational and IT skills with strong attention to detail.
- A CIH Level 4 qualification (or equivalent) is desirable.
- Enhanced DBS check is required.
- Commitment to equality diversity and safeguarding standards.
- We pay on a bi-weekly basis.
Required Skills:
Requirements: Proven experience working within a local authority housing service or registered housing provider. Strong working knowledge of housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2018. Demonstrable experience preventing homelessness using a range of practical tools and interventions. Experience managing a complex caseload independently in a fast-paced environment. Knowledge of welfare benefits housing options and support services. Strong communication and interpersonal skills with the ability to negotiate and influence positive outcomes. Ability to work collaboratively with a wide range of stakeholders and partner agencies. Excellent organizational and IT skills with strong attention to detail. --- Qualifications & Requirements A CIH Level 4 qualification (or equivalent) is desirable. Enhanced DBS check is required. Commitment to equality diversity and safeguarding standards. --- Additional Information We pay on a bi-weekly basis.
