Housing Advice Assistant

• Grade D 29064 - 31022 pro rata pa
• 37 hours per week
  
• Substantive/Fixed Term

Tewkesbury Borough Council have an exciting opportunity within the Housing Advice Team.

It is recognised that sometimes households need help in a number of support areas when facing homelessness. Aspiring to work within a trauma-informed approach the team aims to react quickly to those needs. They conduct assessments and provide support to customers at very difficult times.

The team work alongside other services including -

• Gloucestershire Housing Partnership Team
• Mental Health support
• Substance Misuse support
• Registered Provider partnersand many others to develop consistent pathways and effective processes.

We have a fixed term role which has become available for a post which provides vital support to our busy Housing Advice team. The role leads on processing new and updated housing register applications is the first line for customer contact and is responsible for a wide range of admin tasks.

You will work alongside the Housing Interventions Officer and Housing Advice Officers to support responsive needs-led interventions with customers in order to help customers live independently.

Can you manage your own workloads Do you have the skills passion and resilience to work creatively with customers to understand and work to meet their needs Are you ready to make a real difference to our most vulnerable customers

Whilst in post there will be development opportunities alongside flexible working with the option of a hybrid working environment with visits to accommodation provision and external meetings regularly required.

For an informal discussion about this post please contact John Bryant Head of Housing on oremailprotected

Closing Date: 24th June 2026

Proposed Interview Date: w/c 29th June 2026

In return we offer:

Find out more about us and the benefits of working for us by clickinghere.

We are committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expect all staff and volunteers to share this commitment.