Hotel Receptionist Shoreditch House, East London

The Role

At Soho House as a Hotel Receptionist you will be the first point of contact for members and guests delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome smooth check-in and check-out and efficient handling of reservations guest inquiries and front desk operations.

You will embody the values of discretion professionalism and service excellence creating a positive and memorable impression from the moment guests arrive.

Whats in it for you

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to additional 2 dependents)
• Birthday Day Off after 1 years continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-level employment or a new opportunity to expand your profession we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties

• Greet members and guests warmly and professionally on arrival
• Perform check-in and check-out procedures efficiently following internal protocols
• Manage bookings cancellations and room allocations using the hotels PMS (Property Management System)
• Answer guest questions and resolve complaints or concerns with empathy and discretion
• Coordinate with housekeeping concierge spa and other departments to ensure a seamless experience
• Process payments accurately and issue invoices or receipts as required
• Handle phone email and in-person inquiries promptly and helpfully
• Keep reception and lobby areas tidy welcoming and well-presented
• Maintain guest confidentiality and adhere to GDPR and club data policies
• Assist with wake-up calls transportation bookings and general concierge duties as needed

What we are looking for...

A successful Hotel Receptionist for Soho House will ideally have up to 2 years experience in a busy high-profile venue and a natural flair for first class service. Youll be reliable friendly and happy to be a key part of the team that strives for success.

• Previous experience in a receptionist or front-of-house role ideally in hospitality or luxury environments
• Strong customer service and communication skills
• Proficiency in Microsoft Office and hotel booking systems (e.g. Opera Protel)
• Reliable organised and well-groomed with a calm professional manner
• Ability to multi-task in a fast-paced environment and stay solution-focused

Desirable:

• Experience working in a private members club or boutique hotel
• Multilingual abilities
• First Aid or Fire Safety certification
• Knowledge of local attractions transportation options and club amenities