Hotel Reception Manager Portrush

Nestled in the heart of Portrush on Northern Irelands stunning Causeway Coast the Marine and Lawn - Adelphi Hotel and neighbouring Portrush Atlantic Hotel offer a retreat with elegant design and world-class hospitality. Be part of a dynamic team curating guest experiences like no other!

Leading the way in guest service excellence from arrival to departure

We exist to create unforgettable experiences for every guest every time. Whether its a warm welcome a smooth check-in or professional support behind the scenes we take pride in the moments we help create.

At the core of everything we do are our REACH People Values:

• Respect We treat every guest and colleague with kindness and dignity.
• Excellence We go the extra mile in pursuit of outstanding service.
• Accountability We take ownership of our actions and follow through on our promises.
• Cooperation We work together as one team to deliver the best experience.
• Honesty We act with integrity and transparency at all times.

How We Do It
We believe in leadership through example teamwork and a commitment to great service. We support our people to lead with integrity empower others and uphold our standards with consistency and care.

As a Reception Manager across 2 hotels youll support each Hotel in leading the front office team ensuring that every guest receives an exceptional welcome and a seamless experience throughout their stay.

What Youll Do

A broad overview of duties include:

• Oversee the day-to-day operations of the reception teams across Portrush Adelphi and Portrush Atlantic Hotels and ensure the highest standards of guest service are always delivered.
• Lead the performance of the reception team ensuring it is effectively managed through a focus on recruitment training problem resolution coaching succession planning and accountability.
• Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement.
• Control all Reception associated costs and drive revenues through upselling across both hotels.
• Ensuring the department is maintained in a safe manner following any health and safety guidelines and ensuring that the team carry out regular health and safety training and refresher.
• Taking part in regular fire drills to familiarise self with the systems and procedures to ensure that team are refreshed.
• Analyse guest feedback address all concerns and ensure effective follow-up across both hotels.
• Ensure the immaculate presentation of all Reception spaces.
• Develops relationships with return guests group contacts and other guests in order to provide inspiring service.
• Undertaking Duty Manager responsibilities on a rota basis.
• Assist with other departments as necessary.

What do you need

• Previous Reception management experience within the hotel industry (minimum 2 years).
• Excellent communication and interpersonal skills a proven track record of building and leading successful teams.
• Must have Opera Cloud PMS experience (or similar) and have the skills to drive revenues with the support of the commercial team.
• Exceptional customer service skills.
• Commercially aware and able to impact business performance.
• Strong organisational skills.
• MS Office Advanced.
• Previous people management experience including recruitment employee relations and development.
• Flexibility to be able to work a variety of shifts
• Ability to work under pressure

The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package including:

• Free Uniform
• Meals whilst on duty
• Opportunities for training and career development including apprenticeships
• Discounts on hotel stays and dining for you and your friends
• Exclusive shopping discounts via our benefits platform
• Team Member events
• GP on demand

Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.

Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

About Us
Marine & Lawn Hotels & Resorts is a collection of unique story-rich hotels located in some of the worlds most iconic destinations