Hotel Assistant

Step into a role that moves gracefully across the whole Gilpin estate - supporting housekeeping food and beverage hosting and guest experience wherever the rhythm of the day requires. As a Hotel Assistant youll help shape the calm intuitive atmosphere that defines Gilpin Hotel and Lake House: warm thoughtful and quietly exceptional. Every interaction should feel personal every space beautifully prepared every moment seamlessly delivered. 

Your Role as Hotel Assistant:

• Coordinates and assists with the days rhythm across both properties adapting to breakfast service housekeeping movement guest hosting afternoon tea spa schedules and evening turndown. Ensure transitions are smooth and surroundings serene.

• Carries out room resets deep cleans amenity replenishment and publicarea presentation. Maintains immaculate standards that reflect Gilpins quietluxury promise.

• Supports food and beverage service across breakfast afternoon tea and private dining. Delivers warm attentive service with confidence and charm.

• Welcomes guests guides arrivals supports checkins and offers thoughtful hosting throughout the stay. Anticipates needs resolves issues discreetly and creates a sense of genuine care.

• Works closely with Housekeeping Spa Estates and Front Office teams to uphold consistency calm and order across both the Gilpin Hotel and Lake House.

• Assists with private events celebrations and exclusives ensuring beautifully executed occasions with seamless coordination and heartfelt service.

• Upholds Gilpins signature values of privacy tranquillity and understated elegance. Elevates the guest experience through thoughtful touches and impeccable presentation.

Qualifications :

What You Bring:

• A natural flair for hosting and genuine passion for creating memorable guest journeys.

• Impeccable attention to detail and pride in presentation.

• Confidence working independently and as part of a closeknit team.

• Flexibility initiative and a calm professional presence.

• Previous hospitality experience preferred - but personality warmth and attitude matter just as much.

This is a true allrounder role: housekeeping waitingon hosting reception support events and everything in between. Youll thrive if you love variety service and the satisfaction of making every guest feel at home.

Additional Information :

What We Offer:

• The chance to work alongside a team of passionate professionals.

• A supportive dynamic and creative environment.

• Opportunities for growth and development within the Gilpin family.

• Meals on shift uniform and generous gratuities.

• A stunning Lake District setting that inspires every day.

• The pride of contributing to a property recognised with 5 AA Red Stars and two Michelin Keys.

• The prestige of working within Relais & Châteaux and Pride of Britain Hotels.

• You will become part of the Relais & Châteaux community a global association of 580 exceptional hotels and restaurants united by a passion for the profession the authenticity of human relations and the promotion of local traditions.

Get in touch if youre ready to bring your warmth pride in presentation and your love for heartfelt service to help us shape the calm quietly extraordinary experience that makes us truly unforgettable.

Salary: 26624 

Gratuities are allocated on a points basis depending on development tiers. Although variable average levels for this role is projected as being from 234 per month.

Hours: 40 per week

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel

Remote Work :

No

Employment Type :

Full-time