Host Role Marlow

Host

Hourly rate: 1296

Location: Marlow United Kingdom

For 15 years TrainMore has been the gym people in the Netherlands actually choose to go to. With

over 50 clubs across Holland weve spent a decade and a half getting this right and were not shy

about what makes us different.

Weve built a gym culture where showing up feels good every time. Where the energy on the floor

does half the work and the people around you do the weve been looking at you for a while.

We think youre ready for more.

As a host you will have the opportunity to create memorable experiences for every member and

prospect by delivering exceptional customer service and leading dynamic informative club tours.

Youll play a key part in shaping the atmosphere of the clubkeeping member areas clean

welcoming and energisingwhile actively supporting a safe environment by spotting reporting

and escalating any improvements to the clubs. You are a multi-tasker handling various situations at

once.

Key Responsibilities

Provide excellent customer service to members and potential prospects in line with brand values.

Deliver exceptional club tours to potential prospects based on their needs providing up to date

information about the various products available and following up where appropriate.

Ensure top level member experience through maintaining the cleanliness of member areas gym

floor (regular walk arounds clearing up weights etc) and vending machines.

Stocking towel area vending and protein shake machine.

Proactively reporting maintenance or facilities improvements.

Ensure any health and safety risks are minimised upon discovery/reporting and follow correct

procedures to rectify escalating where required.

Ensure members and prospects details are correctly updated within relevant systems.

Safely and securely open the club and close the club following specified checklists.

Support with marketing campaigns and member administration (Service Calls member support

payment & Debt support).

This list is not exhaustive; you will be required from time to time to complete extra tasks within

your skillset to support business need

Skills Knowledge and Experience

Demonstrable ability to deliver excellent member service

Demonstrable commercial mindset and customer orientated

Background in commercial economics sports education hospitality or similar relevance

Excellent communication and organisational skills

Stress resilience ability to handle different situations at once prioritising skills.

Ability to use initiative and work as a team

Availibility for the minimum of 16 hours a week for minum a year.

Demonstrable attention to detail

Ability to work flexibly for business needs hours can range across weekends and evenings

Ability to work across multiple clubs

Ability to uphold the UGG Values of We Do We Care We Energise and We Challenge Experience in the hospitality industry and/or fitness industry (desirable)

Demonstrable commercial mindset

Interest in the fitness industry

We offer:

Participation in development program (host hospitality manager club manager)

Access to Open Up

Exchange of holidays