Hospitality Manager

Hospitality Manager

32000 per year Full Time Luxury Care Home

The experience of living in a luxury care home goes far beyond the care itself. From the welcome residents and families receive to the quality of dining housekeeping and everyday service the smallest details can make a significant difference.

Set in a peaceful location with beautiful surroundings this luxury care home for older adults has been designed to offer comfort quality and a genuine sense of home. Were looking for an experienced Hospitality Manager who can bring the service standards and attention to detail youd expect from a high-end hotel into a care environment.

This role would particularly suit someone with luxury hotel management experience or a similar hospitality management background who understands how to create consistently high standards while leading a team to deliver a warm and personal service.

The Hospitality Experience Were Looking For

• Previous management experience within a luxury hotel high-end hospitality environment or similar service-led setting.
• Strong understanding of exceptional customer service and the standards expected within a luxury environment.
• Experience leading motivating and developing hospitality teams.
• Confidence overseeing multiple areas of hospitality operations.
• Excellent attention to detail and a proactive approach to maintaining standards.
• Experience managing rotas staffing and day-to-day operational requirements.
• Ability to build positive relationships with residents families colleagues and visitors.
• Confidence handling feedback and resolving concerns professionally.
• An understanding of the importance of dignity choice and individual preferences when providing hospitality services to older adults.

What Youll Receive

• 32000 per year
• Competitive annual leave package
• Annual leave increasing with length of service
• Paid DBS check
• Comprehensive induction programme
• Ongoing training and professional development
• Benefits and discounts portal

Creating a Luxury Experience Every Day

• Lead and develop the hospitality team setting clear expectations around service and presentation.
• Maintain consistently high standards across the homes hospitality provision.
• Help create a warm and welcoming experience for residents relatives and visitors.
• Oversee the quality and presentation of dining and communal areas.
• Work closely with other departments to ensure residents receive a seamless and personalised experience.
• Ensure individual preferences are understood and reflected within everyday hospitality services.
• Monitor standards and identify opportunities to continually improve the resident experience.
• Support staff recruitment induction training and ongoing development.
• Manage staffing and rotas effectively.
• Respond positively and professionally to resident and family feedback.
• Ensure hospitality services operate in line with relevant health safety and hygiene requirements.
• Help create an environment that feels less like a traditional care setting and more like a high-quality home with exceptional service.

All appointments are subject to satisfactory references an enhanced DBS check verification of the right to work in the UK and any other pre-employment checks required for the role.

Reference: WILL257436/DB

INDNUR