Hospitality Manager

Hospitality Manager

Salary: 29000

Location: Marlow United Kingdom

For 15 years TrainMore has been the gym people in the Netherlands actually choose to go to. With

over 50 clubs across Holland weve spent a decade and a half getting this right and were not shy

about what makes us different.

Weve built a gym culture where showing up feels good every time. Where the energy on the floor

does half the work and the people around you do the weve been looking at you for a while.

We think youre ready for more.

As Hospitality Manager you will ignite the Host team to deliver an unforgettable member

experience fueling standout service sharp product knowledge and unbeatable club standards. As

the number 2 in the club own the buzz of daily operations by keeping the gym floor spotless

member areas shining and systems running smoothly all while tackling queries and maintenance

needs with speed and confidence. Lead by example to inspire the team to deliver dynamic

high-impact sales tours that smash KPIS (See KPIS for more information) elevate POS performance

and keep the club performing at its peak every single day.

Key Responsibilities

Coach the front of house team to deliver excellent consistent service at all times ensuring trained

appropriately and proactively maintain gym floor standards.

Lead and support the rest of the team in handling customer queries effectively through up-to-date

product knowledge within the club (Classes Equipment Facilities).

Lead the host team to own daily club standards checklists cleanliness maintenance follow-ups

and safety checks

Manage completion of regular Health and safety tasks stock take and operational systems (towel

management locker controls etc).

Motivate the team to deliver a top-level member experience through maintaining the cleanliness

of member areas gym floor recovery/wellness (regular walk arounds clearing up weights etc)

and vending machines.

Coach and guide team on delivering effective sales tours to hit sales targets effective based on

Club Managers strategy for the club.

Log track and escalate maintenance issues with contractors and suppliers to ensure equipment

facilities and stock are maintained effectively.

Support when required with chasing debtors

This list is not exhaustive you will be required to complete extra tasks within your skillset to

support business needs

Key KPIS for the the role:

Joiners

Retention

Vending

Club experience mystery shops and audit

Skills Knowledge and Experience

Experience supervising or leading a team in a hospitality setting

Background in commercial economics sports education hospitality or similar relevance Demonstrable Experience of delivering excellent customer service

Excellent communication and organisation skills

Keen eye for attention to detail

Ability to work as a team and use initiative to problem solve

Stress resilience ability to handle different situations at once prioriti