Hospitality and Events Manager

APPLICATION DEADLINE: 16th October

The Hospitality & Events Manager will own the end-to-end planning and delivery of bespoke guest management programmes at Formula 1 races. Working closely with Partners and Partner Managers the role will translate commercial objectives into premium seamless guest experiences that reflect the Williams brand. 

The role will be responsible for programme proposal planning execution and on-site delivery acting as the primary point of contact for partners while ensuring exceptional attention to detail strong supplier management and robust budget control. 

This role can be based in London OR our HQ in Grove. 

Main Duties: 

As a Hospitality & Events Manager you will be responsible for the organisation and delivery of end-to-end guest management programmes for allocated races. This includes but is not limited to: 

Guest Programme Planning & Delivery 

• Work closely with Partners and Partner Managers to establish objectives and requirements for each race. 

• Develop comprehensive guest programme proposals for internal approval aligned to partner objectives and budgets. 

• Own the end-to-end guest journey for allocated races from pre-event planning through to post-event delivery. 

• Utilise guest registration portals to gather guest data manage guest communications and produce personalised itineraries. 

• Maintain and update guest itineraries in real time throughout the race weekend to reflect schedule changes. 

• Act as the primary point of contact for partners regarding guest programme delivery. 

Travel Accommodation & Logistics 

• Source and manage accommodation solutions for guest programmes. 

• Manage hotel rooming lists guest lists and on-site guest requirements. 

• Work with suppliers to procure and manage in-country transport including airport transfers circuit transport dinners and events. 

• Coordinate complex travel and logistics schedules to ensure a seamless guest experience. 

Events Dining & Activations 

• Source and book dinner reservations and venues in line with partner briefs and guest profiles. 

• Work with partners to plan and deliver bespoke dinners and events including creative concepts logistics and execution. 

• Liaise with internal teams and external suppliers to ensure all activations meet brand and quality standards. 

• Procure custom gifting in line with partner objectives managing production freight and delivery timelines. 

Supplier & Budget Management 

• Manage relationships with key suppliers ensuring service delivery meets agreed standards. 

• Track programme budgets accurately ensuring all activity is delivered within approved budgets. 

• Maintain clear financial tracking and ensure compliance with Williams financial processes. 

On-Site Delivery 

• Attend allocated races and manage the full guest programme on site. 

• Oversee suppliers transport providers hotels and venues on site. 

• Deliver high-touch guest hosting ensuring a premium and seamless experience. 

• Resolve issues proactively and calmly in a fast-paced high-pressure environment. 

Team Management & Collaboration 

• Work closely with the wider Hospitality & Events team to ensure alignment across programmes. 

• Collaborate with internal stakeholders across Partnerships Marketing Operations and Finance. 

Key Accountabilities: 

• Deliver end-to-end guest management programmes to the highest standard. 

• Maintain exceptional levels of accuracy organisation and attention to detail. 

• Manage budgets responsibly and in compliance with Williams processes. 

• Act as a professional confident and trusted ambassador for Williams at all times. 

• Ensure understanding of and compliance with health and safety obligations. 

• Work in line with Williams Values & Behaviours encouraging others to do the same. 

• Identify opportunities for continuous improvement in guest experience delivery. 

• Understand and work in line with Williams Values & Behaviours encouraging others to do the same. 

• Ensure understanding of and compliance with health and safety obligations. 

• Maintain personal high standards of behaviour and conduct being a positive ambassador for the department. 

• Ensure you adhere to brand rules and maintain high standards of department presentation. 

• Work to quality standards and identify and contribute ways to continuously improve department and personal performance. 

• Ensure understanding of cost cap rules and requirements. 

Atlassian Williams F1 Team is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.

Qualifications :

Qualifications and Experience Level: 

• Proven experience in hospitality events guest management or travel management. (6 years)

• Experience within F1 is desired.

• Experience delivering complex high-touch guest programmes. Within F1 preferably. 

• Experience managing budgets and working within defined processes. 

• Second language advantageous but not essential. 

Additional Information :

Atlassian Williams F1 Team is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.

Remote Work :

No

Employment Type :

Full-time