Homemoves and Retentions Advisor

We put people first. Its all about you.

Youll need to be a people person with great sales and service skills. Active listening and understanding the customers needs are key in this role so that an appropriate product can be offered to the customer.

• Youll need resilient and to be persuasive
• A can do attitude and motivated to improve yourself
• Able to meet targets
• Excellent relationship building skills

We work together. Your team and the people you will work with

This team manages inbound calls from:

• Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services
• Landlords looking to close UW account in their name due to new tenants / sold property
• New Occupiers (tenants & owners) who move into a UW supplied property
• Existing UW Customers looking to cancel services or close their account

We deliver progress. What to expect through the day as an Advisor:

• Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence
• Hitting sales targets such as New Occupier Move In or Retention conversion %
• Going through your outstanding tasks and call backs
• Attend training and upskilling sessions
• Team huddles

Additional Information :

So why pick UW
Weve got big ambitions so theres going to be plenty of challenges. There are also a lot of benefits:

• 26850 plus commission
• Annual performance based bonus
• 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
• A full induction and equipment provided with all costs covered by UW
• Discount on our services
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Employee Assistance Programme including free counselling and legal advice
• Free virtual GP service plus discounts on healthcare and medical cash plans
• Enhanced family-friendly policies designed to help you and your family thrive.
• Lots of opportunities to have fun with your team throughout the year virtually and in person. You can also join our Belonging groups and help UW shape an even more inclusive future.
• Ongoing learning development and training to ensure you thrive in your role

Apply here!
Youve got this far Hit apply - we cant wait to hear from you! Worried you dont hit all the criteria We welcome applications from diverse and varied backgrounds so get your application in and lets chat!

Not sure you meet all the requirements Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification when in fact they often do.

We provide equal opportunities a diverse and inclusive work environment and fairness for everyone. You are welcome to apply no matter your age disability gender marriage or civil partnership status pregnancy and maternity status race religion or belief or sexual orientation. Please dont be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note if you are successful and offered a role at UW you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks could lead to withdrawal of an offer of employment.

Remote Work :

Yes

Employment Type :

Full-time