Home Ownership Customer Service Advisor
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Job Summary
Help make finding a home feel simpler.
As our Home Ownership Customer Service Advisor youll give applicants tenants and homeowners clear guidance and friendly professional support by phone online through social media and face to face. This is 9 months Fixed-term role Monday - Friday: 09:30 - 14:00
Youll own enquiries from first contact to the right outcome give accurate advice about our homes and application processes and work with Sales Resales and Lettings to deliver a consistent service. Youll meet agreed targets keep your knowledge current handle information responsibly and use customer feedback to help us improve.
Youll have experience delivering excellent customer service in a busy environment communicate clearly and stay calm under pressure. Youll be confident using Microsoft Word and Excel and comfortable working to targets. Call-centre or housing experience would be useful but isnt essential.
Bring Abris values to life by owning enquiries staying curious and working together to make every customers experience better.
Youll be working from our Eastleigh office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether thats at another of our offices a cafe or at home.
If youre ready to help people move closer to a home that works for them wed love to hear from you.
We review and interview suitable candidates as applications come in so dont delay - apply today and help us build thriving communities together.
Who we are
Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.
We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms
Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.
- Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
- Wereinvesting in our communities to address local issues and create opportunities for everyone
As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategicobjectivescan be found at.
What you can expect
What you can expect
28 days holiday the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Flexible working
Free eye tests
Cycle to Work scheme
About you
Weve all got different backgrounds strengths and experiences. But we share the same values. Its these shared values that bring us together as one team.
Our colleagues embrace these every day. Be the difference to our customers and colleagues always curious and look for better solutions achieve together by working in partnership with others own it openly through working with others in an open and honest way and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abris commitment to safeguarding and promoting the welfare of children young people and adults.
If you share our values and want to make a real difference in the world youre on to a winner and wed love to hear from you!
Be yourself
Were committed to promoting an inclusive culture. We welcome and respect the individual differences life experiences and knowledge that all our colleagues bring into the workplace and we value their contribution to our amazing company. Everyone is different everyone is unique.
Customer Positive
We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role we will commit to interview at least two customers as part of our Customer Positive scheme.
Flexible working
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We cant promise to give you exactly what you want but we do promise to consider it fully.
To our agency friends
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. Were not looking to add to our preferred supplier list right now but if youd like to be considered at a future date please dont hesitate to register on our procurement portal.
Required Experience:
Unclear Seniority
