Home Maintenance Service Coordinator

Hours per week: 37

Contract type: Fixed term until 31st March 2027

Delivering for people dedicated to places

The Boards of Aspire Housing and WHG have agreed to move forward with plans to merge creating a new housing association with more than 32000 homes across the Midlands.

Find out more here: you like to work for a Sunday Times Best Places to Work organisation

We are going through an exciting period of transformation at Aspire Housing. As part of our improved way of working we are introducing a number of new roles to support our service delivery teams.

As part of our 2026 focus and in line with our corporate plan and values we recognise the importance of putting the customer at the heart of what we do and getting the job right first time for them. These new roles are an integral part of the service delivery team to meet the needs of our customers and the business.

About the role

As our Home Service Coordinator youll play a vital role in ensuring our customers receive a seamless customer-focused service across a range of housing maintenance and property-related workstreams including repairs voids disrepair and compliance activity. Youll help keep customers at the heart of everything we do by ensuring services are well coordinated efficiently managed and delivered right first time.

Working closely with customers contractors suppliers and internal teams youll coordinate activities from start to finish ensuring appointments are scheduled effectively work progresses smoothly and customers are kept informed every step of the way. Whether supporting a customer moving into their new home helping to coordinate damp and mould and HHSRS interventions arranging repairs and maintenance activity youll play an important role in delivering positive customer outcomes.

Youll also provide essential operational and administrative support across our maintenance services ensuring accurate systems data scheduling activity timely and accurate asbestos surveys requests processing supplier invoices and ensuring reporting and performance information are maintained. By working collaboratively across teams responding proactively to customer enquiries and identifying opportunities for improvement youll help us deliver services that are simpler slicker and smarter for both customers and colleagues.

What youll need to succeed

Were looking for someone who is organised customer-focused and enjoys building positive relationships with a wide range of people. Youll have experience coordinating services managing competing priorities and delivering excellent customer service within a busy operational environment.

Youll be a confident communicator who can work effectively with customers contractors and colleagues ensuring information is accurate timely and easy to understand. Youll be comfortable handling customer enquiries resolving issues proactively and knowing when to escalate concerns to ensure the best possible outcome for our customers.

Youll have strong administrative and IT skills with experience using housing systems to manage workloads maintain accurate records and support performance reporting. Experience within housing property services maintenance scheduling or contractor management would be advantageous although your ability to coordinate services effectively and put customers first is what matters most.

Most importantly youll share our passion for delivering excellent customer experiences embracing continuous improvement and working collaboratively to provide safe decent homes and great services for our customers.

If youre ready to make a real difference to customers and communities wed love to hear from you.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality diversity and inclusion.
• 22 days holiday bank holidays 3 concessionary days at Christmas
• Comprehensive employee assistance programme.
• Ongoing training and development in your role.
• A full benefits and discounts platform.
• Holiday buy tech and annual savings schemes.
• Volunteer days.
• Competitive rates of pay.
• A generous company pension scheme.
• Wellbeing and stay safe provisions to look after you at work.

Closing date: 08-Nov-2026

Proposed Interview Dates:WC 09-Nov-2026

This role is subject to a basic DBS check.

*NB Please note that we may interview whilst the role is live and may close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications so we encourage you to apply as soon as possible *

INDMED

Aspire Housing is a leading housing provider property developer and place shaper based in Newcastle-under-Lyme.

Created in July 2000 we own and manage more than 9500 homes and support around 19000 customers across Staffordshire and Cheshire. Our profits are reinvested in new homes in revitalising communities and in a comprehensive range of innovative support services designed to transform lives.

Putting People First has always been part of our ethos and is central to our purpose to deliver safe decent homes and excellent housing services through our talented Aspire team.

We do this by embracing our values; by championing the customer building togetherness and being professional. Our values reflect whats most important to our colleagues and customers and are at the heart of Aspire.

More information can be found at .