Home Connections Coordinator 12 Month Fixed Term Contract

Were looking for a Home Connections Coordinator to join our team in Yeovil on a maternity cover basis.

This is a busy and varied role where youll be responsible for supporting the day to day running of our allocations lettings mutual exchange and garage processes. Youll play a key part in helping customers move into their new homes making sure the whole process runs as smoothly and efficiently as possible.

Youll work closely with teams across Housing Empty Homes and Independent Living to keep turnaround times low and performance high. From marketing available homes and managing applications through to completing sign ups youll be involved in the full lettings journey. You may also assist with managing mutual exchanges and undertaking the garage allocation process.

Theres a strong customer focus in this role. Youll be regularly speaking to customers both face to face and over the phone so being able to communicate clearly and show empathyespecially when supporting more vulnerable people is really important. Just as important is being organised accurate and comfortable working to deadlines and targets.

Were looking for someone who has experience in housing lettings allocations or a similar customer focused role. Youll need to be confident using IT systems such as Microsoft Office have a good eye for detail and be able to manage a busy workload.

Youll also need to be a team player whos willing to step in and support colleagues when needed. From time to time the role may involve evening or weekend work.

If youre someone who takes pride in giving a great service and wants to be part of a team that genuinely makes a difference wed love to hear from you.

This role can be based out of either our Eastleigh office (SO50 6AD) or Yeovil office (BA22 8WN).

Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.

We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms

Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.

• Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
• Wereinvesting in our communities to address local issues and create opportunities for everyone

As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategicobjectivescan be found at.