HMCTS Operational Support Officer Technical Testing
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Job Summary
Our Operational Support Officers play a critical role providing excellent customer service and administrative support to court and tribunal users judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose please apply.
Your role
Working as part of a team you will contribute to the overall operational performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users which could include members of the judiciary and the legal profession.
You will be adaptable able to multi-task and effectively carry out a variety of duties both office-based and in a court which will include:
- Preparing papers and files for court tribunals hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
- Creating and updating records digitally interpreting information required on a court file accurately.
- Communicating with the public the judiciary other court and tribunal users and representatives of other agencies and organisations
- Supporting the smooth running of court proceedings preparing court /hearing rooms and ensuring court runs efficiently.
- When required you will be an essential first point of contact for all the court users; meeting members of the public which may include vulnerable witnesses and their legal representatives.
Your knowledge skills and experience
- Strong customer service skills with the ability to work in a service-led customer-facing environment.
- Good digital and administrative skills; with excellent attention to detail.
- Effective communication and organisational skills. Able to communicate confidently in person over the telephone digitally and in written communications.
- Resilient and empathetic to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.
Please refer to the role profile attachment for more information.
Lead criterion at application stage:Statement of Suitability. An initial sift based on the statement of suitability may be held if a large number of applications are received.
Further details
These operational roles are customer facing requiring successful applicants to be court based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time flexible and job-sharing working patterns where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Crown Court Positions
Applications for part-time working at Crown Courts will be considered. However due to the operational requirements of the role a minimum commitment of three full days per week is required. Working days will be determined in line with business needs.
Tribunal Positions
Applications for Tribunal locations will be available on a full time only basis (37 hours per week). Part-time working requests cannot be accommodated due to business needs.
Support
- A range of Family Friendly policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare may however be eligible for alternative governmentchildcare support schemes including Tax Free Childcare. More information can be found onorChildcare Choices.You can determine youreligibility at paternity adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
TheCivil Service Codesets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition as outlined in the Civil Service Commissionsrecruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order:
- To Shared Service Connected Ltd (0 (Monday to Friday 8am - 6pm) or e mail);
- To Ministry of Justice Resourcing ();
- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer MoJ are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form please contact the TBS Recruitment Enquiries Team.
You may draw on examples from work education volunteering or other relevant experiences. To achieve the highest scores we strongly encourage you to use the full word count (500 words) Provide personalised real-life evidence clearly link your experience to the essential criteria
Please ensure that all information provided is truthful and factually accurate.
Important: Submitting content that is copied or plagiarisedincluding material generated by others or by artificial intelligencemay result in your application being withdrawn
This section is intended to help us understand where and how you gained experience in: Customer service administration IT systems and applying attention to detail in your work
Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do supported by specific examples. This question by contrast is about what youve done and the context in which your experience was gained.
Use of Artificial Intelligence (Al)
Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary see ourcandidate guidancefor more information on appropriate and inappropriate use.
Required Experience:
Unclear Seniority
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