Highway Services Coordinator

INTERNAL ONLY

Fixed Term Position for 12 months.
Location - Exeter or Barnstaple

The Highway Services Coordinator has a key role in supervising the delivery of approximately one or two of the main duties and responsibilities delivered by the Highway Services Team

The Highway Services Coordinator has a key role in supervising the delivery of approximately one or two of the main duties and responsibilities delivered by the Highway Services Team.

The Highway Services team provides services in support of Highways Infrastructure and Waste Management Service.

This covers a wide variety of processes;

• Customer management including complaints social media and live chat
• Internal communications including staff newsletters External communications including webpage creation and management
• Licences and applications including street cafes vehicle crossings and materials on the highway
• Tree safety management
• Overgrown vegetation
• Utility equipment location requests
• Road closures
• Community self-help schemes including Road and Snow Warden
• Highway insurance claims

The proposed role will also provide coordination and administrative support to a range of workstreams that contribute to the Councils statutory highway responsibilities and wider service objectives.

The proposed role will provide coordination and administrative support to a range of workstreams that contribute to the Councils statutory highway responsibilities and wider service objectives.

The post holder will be required to develop an understanding of relevant legislation policies procedures and service standards in order to effectively support the activities of the Highway Services Team. The specific areas supported by the role may vary over time depending on business need and project priorities.

The role may provide administrative and coordination support to activities associated with highway safety licensing and permissions community-led highway initiatives winter preparedness stakeholder engagement service improvement projects and other operational or strategic activities undertaken by the service.

The role will also support compliance with corporate policies and procedures including records management information governance procurement processes communications standards and project governance arrangements.

For an informal discussion please contact Steve Pickard

Please click Apply Now to see the Job Description

Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet theessentialanddesirable criteriaasdescribed in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants please note:If you are an existing DCC employee please use your iTrent Employee Self Service (ESS) details to log in and apply.

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination challenge inequality and promote diversity across Devon. More information can be found on ourEquality and Diversity webpages.
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Required Experience:

IC