Helpline Team Leader (Full Time)

Hours: 37.5 hours per week

DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM

The Helpline provides advice information and signposting to people experiencing mental health difficulties their families professionals and the wider public.

We are looking for people who can work under pressure remain calm and have excellent communication skills. As team leader to the helpline you will provide support to a team of helpline workers and volunteers alongside taking calls.

Birmingham Mind Helpline positions are office based at the Erdington location. The Helpline operates between the hours of 9am to 11pm seven days a week and 365 days a year. Employees work on a rota basis which will include evenings weekends and holidays.

Shifts are 9am to 5pm and 3pm to 11pm. This is an on-site role and no hybrid working is available.

Benefits include an attractive defined contribution pension scheme Paycare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our people are key to the success of the organisation and we are recognised as a Mindful Employer as well as achieving gold standard success in Investors in People.

We welcome applications from people who have experienced mental health difficulties.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visasponsorshipfor this position.

Closing date for applications is Thursday 18th June 2026

Interviews to take place on Friday 26th June 2026

INDHIGH

Founded in 1962 we are a Registered Charity and Company Limited by Guarantee proudly affiliated withMind. Our long history reflects our ongoing commitment to supporting people experiencing poor mental health and you can explore this journey in ourA History of Birmingham Mindbooklet.

At the heart of everything we do are our people-centred individualisedservices. We believe passionately that everyone deserves a life that is meaningful fulfilling and allows them to reach their full potential.

Collaboration is central to our approach. We work closely with the NHS local organisations communities and partners to deliver services that make a real difference while actively challenging the stigma that surrounds mental health.

Joining our team means becoming part of a supportive values-driven organisation where your work directly impacts lives and helps create a more inclusive understanding community.

Check out our Visions and Values page on our website.