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Helpdesk Support Officer

Civic Recruitment Limited

Job Location:

London - UK

Monthly Salary: Not provided by the employer

Posted: 6 June 2026 (30+ days ago)

Application Deadline: 3 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

3-month contract position with a local authority

Summary

This is a 3-month contract position with a local authority serving as the first point of contact for all facilities-related queries. The role is crucial for ensuring the efficient coordination tracking and resolution of maintenance and service requests across the Councils estate. It supports the delivery of high-quality Facilities Management services by maintaining accurate records coordinating contractors and delivering excellent customer service in a fast-paced environment.

Responsibilities

Serve as the initial contact for clients contractors and stakeholders regarding facilities requests.
Log track and manage all service requests (emergency and non-emergency) using the CAFM (Civica) system.
Assess and prioritise incoming queries determining appropriate actions.
Coordinate works with contractors and internal teams to ensure timely completion.
Monitor job progress and proactively follow up on outstanding tasks.
Escalate delays risks or service failures to relevant managers.

Requirements:

Essential Experience Required

At least 2 years of experience in an administrative or data input role.
Experience managing high volumes of requests in a fast-paced environment.
Experience using IT systems and databases (CAFM/Civica).

Essential Qualifications Required

GCSEs (or equivalent) including English and Maths.

Additional Information

Working hours: 36 hours per week.
Location: 255 - 259 High Road Ilford Greater London IG1 1NN United Kingdom.
We operate on a bi-weekly schedule.
The role closes on 13th June 2026 apply ASAP.

Required Skills:

To act as the first point of contact for all facilities-related queries ensuring the efficient coordination tracking and resolution of maintenance and service requests across the Councils estate

Required Education:

To act as the first point of contact for all facilities-related queries ensuring the efficient coordination tracking and resolution of maintenance and service requests across the Councils estate

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