Helpdesk Operative

Who are we

Bauer Media Outdoor are a leading Out of Home media owner operating more than 33000 digital advertising sites nationwide. We are a friendly and culture led company who value and support our employees to be the best they can be. We also care about the communities we work with and the environment too.

About the role

We are now looking for a Helpdesk Operator to join our Support team at Bauer Media Outdoor Technic team based in Bolton. BMOT is our manufacturing line of business dedicated to the design and production of our digital advertising screens.

This is a hands-on role where youll be responsible for providing 1st line and telephone support for our customers across the UK and Europe to problem diagnosis fault logging and bug reporting. Working as part of a team you will help achieve daily and weekly targets while maintaining high standards of quality.

What will I be doing

General Support for Remote Device Monitoring systems

Investigating sign issues flagged up by our monitoring systems

Liaising with on-site maintenance engineers to resolve issues

Requesting Maintenance visits from relevant maintenance contractors

Issuing RMA numbers and RMA paperwork for faulty signs / parts

General digital signage support phone calls (incoming & outgoing)

Co-ordinating Annual Maintenance Visits to all signs

Producing Daily Weekly and Monthly Reports of support activity

Bug reporting notifying manager of any bugs on the systems or signs

What were looking for

Excellent Phone Manner

Professional

Reliable

Flexible for shifts

Good attention to detail

Good communication

IT Support experience a big help

Whats in it for you

Competitive Salary

25 days plus bank holidays

This role operates on a rotational shift pattern covering Early (6:00am2:00pm) Mid (8:00am4:00pm) Late (10:00am6:00pm) and Weekend (6:00am6:00pm) shifts. The role includes weekend working with Fridays worked from home.

Bonus scheme based on company and individual targets

Standard workplace pension matched at 5%

Full Private Medical Cover

Employee Assistant Programme

Free parking with electric charging points

Social events and activities

If this sounds like to job for you why not apply today!

At Bauer Media Outdoor we are committed to treating everyone with fairness and respect regardless of their race gender age ethnicity background sexual orientation disability or any other differences. We work hard to foster an inclusive environment a place you can be yourself. We support reasonableadjustment requests from candidates and employees. Ifyoureinterested in joining us to shape the future of out-of-home mediawedlove to hear from you.

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