Heat Pump Planning Team Lead

At Aira were changing the way homes are heated.

Heating accounts for a significant share of Europes carbon emissions and our mission is simple: make clean energy a practical accessible choice for millions of households.

We started with intelligent heat pumps. Now were building a complete clean-energy ecosystem across heat pumps solar battery storage and smarter home energy technology.

And as we continue to grow across the UK were looking for a Heat Pump Planning Team Lead to help us deliver an exceptional experience for every customer.

This is a brilliant opportunity for someone who loves leading people solving problems and making things happen.

Reporting to our Planning Manager youll lead and support a team of Heat Pump Planning Agents responsible for moving customers smoothly from sales handover through planning installation and post-install completion.

Youll be right at the heart of our UK operation keeping workloads moving coaching your team removing blockers and making sure customers always know what happens next.

Its a fast-paced role where priorities can change quickly so were looking for someone who brings energy organisation and calm leadership when things get busy.

Youll lead your team day to day creating an environment where people take ownership collaborate and deliver great customer outcomes.

That means coaching and developing Planning Agents running regular one-to-ones and team sessions balancing workloads and helping new starters quickly get up to speed.

Youll also keep a close eye on the customer journey making sure jobs are progressing actions are completed records are accurate and anything at risk of delay is identified early.

When challenges arise youll help the team find solutions.

Whether that means working with Technical Design Sales Installations Customer Care or Logistics youll bring the right people together and keep things moving.

• Monitor team performance against KPIs service levels and quality standards.

• Review outstanding actions ageing cases and urgent customer priorities.

• Coach colleagues where additional support or development is needed.

• Act as the first point of escalation for more complex planning or customer issues.

• Ensure customer records and planning information are accurate and up to date.

• Support key planning and compliance activity including DNO requirements planning permission and Boiler Upgrade Scheme processes.

• Spot recurring problems and work with the Planning Manager to improve how we operate.

• Support the introduction of new tools processes and smarter ways of working.

You dont need to know everything about heat pumps on day one.

What matters most is that youre a confident people leader who understands operational delivery and knows how to keep both customers and teams moving forward.

Youll ideally bring:

• Experience within planning scheduling customer operations installations or another fast-paced operational environment.

• Previous experience supervising coaching or supporting a team.

• Strong organisation and prioritisation skills.

• The ability to manage multiple customer journeys cases or projects at the same time.

• Confidence dealing with complex situations and customer escalations.

• Experience working with KPIs service levels and operational targets.

• Excellent communication and problem-solving skills.

• Strong attention to detail and a commitment to getting things right.

• The confidence to work across different teams and build strong working relationships.

• Experience using CRM workflow or job-management systems HubSpot experience would be a bonus.

Experience within heat pumps renewable energy heating construction or home installation services would be advantageous as would knowledge of MCS DNO processes planning permission or the Boiler Upgrade Scheme but these arent essential if you bring the right operational leadership experience.

Because this isnt just another planning role.

Youll be joining a growing business at an exciting point in its journey with the opportunity to help shape how our UK operation develops and scales.

Youll have real responsibility plenty of variety and the chance to build your career within one of Europes most ambitious clean-energy companies.

• 25 days annual leave bank holidays

• Health Cash Plan

• Reward Gateway (Employee Discounts)

• Hybrid working from our Manchester office Trafford Park M41 7LY

• A supportive ambitious and collaborative team

• Genuine opportunities for development and career progression

• The chance to play a key role in the transition towards cleaner home energy

If youre an organised positive and delivery-focused team leader who enjoys helping people succeed and customers move forward wed love to hear from you.

Apply early we may close the role once weve found the right person.

At Aira were not only champions of next-generation energy were champions of diversity and inclusion too.

We believe different backgrounds experiences and perspectives make us stronger spark better ideas and help us serve our customers and communities more effectively.

We welcome applications from everyone and will never accept discrimination in any form.

Together were helping create a new era for people and the planet.