Heat Network Officer

Heat Network Officer
Location:Oldham (Hybrid Working)
Contract:2 yearFixedTerm Contract
Hours:37 hours per week
Salary:36510

Improving lives in Oldham

First Choice Homes Oldham (FCHO) is looking for a Heat Network Officer to join our Property Safety teamon a2 yearcontractand play a key role in managing our communal and district heat networks.

This is an exciting opportunity to join us at a time ofsignificant changewithin the energy sector. As heat network regulation continues to evolveyoullhelp ensure our systems remain safeefficientand fully compliant while supporting excellent services for our customers.

Working closely with our Gas Compliance Manager Sustainability Manager and external partnersyoullhelp manage the day-to-day operation of our heat networks ensuring compliance with Ofgem requirements improvingperformanceand supporting our ambitions to reduce carbon emissions across our homes.

The impactyoullmake

Youllbe responsible forhelping FCHO deliver safereliableand efficient heat network services while ensuring customers receive a high-quality experience.

You will:

• Support the day-to-day management of communal and district heat networks across our housing stock.

• Work collaboratively with colleagues across FCHO to coordinate heat network activity and resolve issues.

• Support the management of servicing repairsmeteringand billing contracts.

• Help ensure compliance with Ofgem heat network regulations including preparing andsubmittingregulatory information.

• Investigate customer complaints working with internal teams contractors and the Energy Ombudsman whererequired.

• Monitor performance analysedataand produce reports to support continuous improvement.

• Work with the Sustainability Manager to improve system efficiency and support FCHOs Net Zero ambitions.

• Attend industry forums and keep up to date with changes in heat network legislation and best practice.

• Work with Finance colleagues to ensureaccurateenergy consumption data and billing information.

• Support the management of debt recovery across the heat network portfolio.

Our ideal candidate

Werelooking for someone with excellent organisationaland analyticalskills who enjoys working collaboratively analysingdataand delivering great customer confident managing multiple priorities and building positive relationships with colleaguescontractorsand customers.

Youllhave:

• Knowledge of current heat network legislation and regulatory requirements.

• Experience of working within a compliance or regulatory environment.

• Experience engaging with a range of stakeholders to gather information resolve issues and build effective working relationships.

• Strong analytical skills with the ability to interpret data and produce clear reports.

• Excellent organisational and time management skills.

• Experience using Microsoft Office applications particularly Excel.

• A proactive approach with the ability to work independently and as part of a team.

• Excellent communication and customer engagement skills.

It would also be great if you have:

• Experience of heat network operationsmaintenanceor billing.

• Knowledge of energy tariffs charging structures and billing processes.

• Experience working within housing utilitiesenergyor property services.

Why join FCHO

First Choice Homes Oldham is a housing association providing safeaffordableand high-quality homes across Oldham and the surrounding areas. We own and manage more than 11500 homes and hold the highest regulatory ratings for Governance and Viability (G1/V1).

Werecommitted to improving lives by investing in our homes supporting ourcommunitiesand creatinga great placeto work.

Why Join FCHO

First Choice Homes Oldham is a housing association providing safeaffordableand high-quality homes across Oldham and the surrounding areas. We own and manage over 11500 homes and have the highest regulatory (G1/V1) governance rating.

Every daywereproud to make a real difference in our communities.

Our work is guided by our Corporate Plan focused on providing quality homes excellentservicesand thriving communities. We care deeply about our customers colleagues and neighbourhoods and are committed to improving lives across Oldham.

Whatsin it for you

We offer a fantastic range of benefits designed to support your wellbeing work-lifebalanceand career development including:

• A salary of 36510per annum.

• A 37-hour working week with hybrid working options.

• 30 days annual leave -plus 8 bank holidays.

• Optiontopurchaseadditionalannual leave.

• Defined contribution pension scheme with up to 10% employer contribution and salary exchange option.

• Death in service benefit.

• Healthcare cash plan covering dental optical and physiotherapy treatments.

• Private health insurance.

• Employee Assistance Programme offering 24-hour confidential support.

• Doctorline giving you and your family 24/7 GP access.

• Access to our colleague benefits platform including retail discounts and wellbeing tools.

• Discounted gym membership.

• Enhanced maternity paternityadoptionand sick pay.

• Long service awards.

Interested

Ifyourepassionate about compliance sustainability and delivering excellent services for customerswedlove to hear from you.

Pleasesubmityour application before15/07/2026

Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications.

We are committed to building an organisation thatrepresentsa variety of backgrounds perspectives and skills and we are proud to be an equal opportunity workplace. As an equalopportunitiesemployer FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discriminationon the basis ofage disability sex sexual orientation pregnancy andmaternity race or ethnicity religion or belief gender identity or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you havea great experiencewith us at FCHO. If you need us to make any reasonable adjustments to make your experience smoother please let us know andwelldo all we can.