Health Club Host (Part Time) Soho House Brighton

The Role

At Soho House aHealth Club Host is the face of the fitness area providing a warm welcome excellent service and continuous support to ensure members and guests enjoy a clean safe and motivating workout environment

Your main responsibility is a blend of hospitality and operational support helping members feel at ease offering guidance on equipment and ensuring the gym floor is immaculately maintained.

Whats in it for you

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• 20 Taxi Contribution for late shifts
• Soho Friends Membership
• 50% Team discount on Food & Drink 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-level employment or a new opportunity to expand your profession we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties

• Welcome every member by name and guest with open arms and in a hospitable manner.
• Respond to guest inquiries and requests in a timely friendly and efficient manner.
• Provide basic guidance on equipment usage and club rules when needed (not personal training unless qualified)
• In real-time ensure that any member related concerns are addressed and action items have been set and management team have been notified.
• Build relationships with members and guest. Communicate red flags and positive feedback to management and wider team.
• Ensure the gym floor is clean orderly and safe at all times including wiping down machines restocking towels and managing equipment placement
• Support fitness instructors and personal trainers with class setups or member handovers
• Encourage a positive inclusive and respectful workout atmosphere
• Uphold discretion and professionalism especially when serving VIPs and PWKs.
• Assist with booking appointments classes or providing information about fitness services and facilities

What we are looking for...

A successful Health Club Host for Soho House will ideally have up to 2 years experience in a busy high-profile venue and a natural flair for first class service. Youll be reliable friendly and happy to be a key part of the team that strives for success.

• Minimum of 2 years experience in similar capacity
• Thrive in fast-paced high-volume environments and maintain calm through quickly and effectively problem solving under pressure
• Must be hospitable approachable passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules including weekends and holidays as needed
• Ability to take direction work in a team environment and autonomously