HeadDirector Business Consulting

At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.

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The adventure begins right here with you at SITA.

The Head/Director of Business Consulting Airports leads the Airport BU advisory agenda helping shape how SITA supports the future of airports across portfolios and priority areas. Working closely with GEOs TAM Transformation & Services and other SITA teams the role influences customer strategy supports airport planning and strengthens SITAs position as a trusted advisor at CxO level.

The role offers the opportunity to shape strategic customer conversations influence airport priorities and build a distinctive advisory capability that strengthens Airport BU portfolio relevance and long-term growth. It creates value for the Airport BU through advisory-led engagements consistent methodologies reusable frameworks and assets executive-level customer support and strong collaboration across GEOs Airport BU portfolios and partners.

Advisory Leadership

• Build and lead a small high-impact Airports advisory team scaling in line with customer GEO and portfolio demand.
• Develop the Airports advisory proposition engagement model governance methodologies and reusable knowledge assets for a globally deployable Business Consulting model.
• Leverage TAM Transformation & Services internal domain expertise and external consultants or specialist firms to extend broader consulting transformation and delivery capability where needed.

Advisory & Advocacy Strategy Passenger Experience & Flow

• Lead advisory engagements covering future airport vision technology strategy IT maturity assessments master planning and digital roadmaps across Airport BU portfolios.
• Champion passenger experience and flow including modelling simulation capacity optimisation digital engagement and end-to-end journey design.
• Promote integrated airport planning across infrastructure operations passenger processing and technology.
• Translate advisory work into clear customer outcomes including stronger airport strategies better planning decisions and improved alignment between business priorities and technology investment.

GEO Enablement Market Engagement & Portfolio Advocacy

• Build strong partnerships with GEOs equipping them with strategic content consulting narratives and advocacy tools.
• Support GEOs and Airport BU teams in executive and industry forums with insight and thought leadership.
• Shape early advisory opportunities with GEOs and Airport BU teams to create stronger portfolio pull-through and support revenue generation
• Support GEOs in positioning SITA earlier in airport planning passenger flow and transformation discussions within priority accounts.

Planning Integration & Portfolio Strategy Support

• Integrate advisory services into airport planning and investment discussions linking operational concepts infrastructure technology strategy and business cases.
• Promote cross-portfolio thinking that connects Airport BU capabilities and portfolio strategy to customer planning priorities and future airport development.
• Support earlier engagement in customer planning cycles and help align advisory priorities with Airport BU portfolio strategy investment themes and long-term growth goals.

Expected Outputs / Success Measures

• Deliver high-value strategic advisory engagements that support airport vision planning passenger flow optimisation and technology investment decisions.
• Create reusable advisory methodologies frameworks and knowledge assets that can be deployed consistently across GEOs and customer opportunities.
• Provide executive-level customer advisory support that strengthens CxO relationships and positions SITA earlier in airport planning and investment discussions.
• Enable GEOs with strategic narratives thought leadership and opportunity-shaping support that improves portfolio pull-through and market relevance.
• Measure success through stronger trusted-advisor positioning earlier involvement in customer strategy discussions and visible contribution to Airport BU portfolio growth and revenue generation.

• Strong experience (c.10 years) in airport advisory planning strategy or related business consulting roles.
• Demonstrated consulting capability in problem structuring client advisory methodology development and practice building.
• Strong track record in:
  • Building and scaling consulting or advisory practices including methods frameworks and reusable assets
  • Working in partnership with regional teams product teams and matrix organisations
  • Engaging credibly at CxO level and influencing strategic customer discussions
• Deep understanding of:
  • Airport operations business models and the drivers shaping airport priorities
  • Airport planning passenger experience and the wider airport stakeholder ecosystem
  • Aviation technology digital strategy and airport economics in the context of investment decisions
• Strong strategic and commercial judgement:
  • Opportunity shaping and pipeline development
  • Business case development and portfolio alignment
  • Understanding of airport investment priorities and value drivers

• Business Acumen
• Consulting Process & Methods
• Financial Acumen
• Supplier Relationship Management

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Developing Talent
• Impact & Influence
• Leading Execution
• Managing Performance
• Results Orientation
• Strategic & Commercial Thinking
• Teamwork
• Visionary Thinking & Leading Change

MBA/accreditations or equivalent - Consultancy accreditations an advantage (e.g. Diploma in Management Consultancy offered by Institute of Business Consulting and the Chartered Management Institute)

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your teams needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning Microsofts Enterprise Skills Initiative and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling Harvard Business Publishing for people leadership Stanford for strategic development and many others we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and/or persons with disabilities to apply and self-identify in the application process.