Head of Training, Global S4HANA Programme (3 year FTC)

Head of Training Global S/4HANA Programme (3 Year FTC)

Luton

The Axial Programme (Global S/4HANA implementation)

We are one purpose-led global organisation. The enablers and innovators ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause opening the locks to save livesultimately makinga massive difference to the outside world.

AstraZeneca (AZ) is in a period of stronggrowthand our employees have a united purpose to make a difference to patients around the world who need both our medicines and the ongoing developments from our this journey AZ must continue to work across borders and with partners and new colleagues in a fast and seamless way. The ambition size and complexity of the organisation coupled with the opportunities afforded bynew technology has led the Board to approve alarge scaletransformation of the IT landscape by the replacement of current ERP (Enterprise Resource Planning) systems with one global solution.

The Axial Programme will be powered by S/4HANA a new ERP (Enterprise Resource Planning) system which will be implemented right across the organisation and will provide our business withstandardised processes enhanced financial management common dataandreal time reportingtransforming the way we work through our entire supply chain - from bench to patient.

Our current technology is used by more than 20000 employees daily is foundational to all AZ entities and is central to most core business processes. This programmeprovidesthe opportunity for real transformation and to shape the way of working globally for many years to come.

This programme requires the best. Whether it be the technical skills business understanding or change leadership we want to ensure we have the strongest team deployed throughout. The programmeseeksto deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company. This programme will provide AZ with a competitive edge to the benefits of its employees and patients

Introduction to Role:

The Head of Training leads the global strategy and execution of enduser process and internal program training for a multiyear S/4HANA transformation. The role ensures employees are equipped to perform in S/4HANAenabled ways of working across all program phases (design build testing cutover hypercare and continuous release). This leader owns the training operating modelincluding curriculum design content development delivery WalkMe rollout and AIenabled learningdriving measurable proficiency engagement and sustained capability post golive.

This role builds and governs the global training framework balancing selfpaced and instructorled learning and employing innovative modalities (trainthetrainer virtual classrooms microlearning podcasts simulations and safe practice environments). It operationalizes a datadriven training approach using key performance indictors tied to adoption and business outcomes partners with business process owners and deployment teams and leads a blended team of internal staff vendors and contractors to deliver scalable localized and compliant training at pace.

Accountabilities:

• Training Strategy and Roadmap: Define the global training vision principles and phased roadmap aligned to program waves and business value. Establish common standards toolkits templates and quality gates across markets and functions; align tightly with process design role taxonomy and release cadence.

• Curriculum Design and Methods: Architect a rolebased curriculum spanning SAP process domains (e.g. OrdertoCash R2R PTDD) and program ways of working (design testing data cutover). Balance selflearning and instructorled formats; incorporate microlearning scenariobased exercises handson labs and safe sandboxes for user familiarisation. Explore modular based training to support greater agility.

• Training Needs Analysis (TNA): Lead the endtoend TNAdefine role families capability requirements prerequisites and proficiency targets. Segment audiences assess impacts and translate process and role changes into training requirements and learning paths.

• Content Development and Quality: Govern creation of highquality standardized training assets (eLearning Fiori task guides simulations ILT decks job aids quick reference guides podcasts) with version control and reusability by release and market. Ensure fittostandard alignment control implications and alignment to process critical metrics.

• WalkMe and InApp Guidance: Own the global rollout of WalkMe (or equivalent DAP) to provide inapp guidance walkthroughs and nudges; integrate with training curricula and measure usage completion and impact on task success and error reduction.

• AIEnabled Learning: Leverage AI to accelerate content creation (e.g. draft scripts translations knowledge checks) personalize learning paths power conversational help and analyze telemetry to target interventionsensuring compliance with data privacy and security standards. Champion AI adoption to drive efficiency.

• Delivery Model and Methods: Operate a scalable delivery model using trainthetrainer networks super users virtual classrooms online modules podcasts and ondemand microlearning. Stand up safe environments/sandboxes and simulated transactions to build confidence and proficiency.

• Internal Program Training: Design and deliver training for program methodologies (SAP Activate agile ways of working testing cycles cutover readiness) for crossfunctional teams and local deployment entities.

• Critical Metrics Measurement and Insights: Define and operationalise training KPIs/OKRs (e.g. rolebased certification rates assessment scores timetocompetence WalkMe usage and guided flow completion reduction in trainingrelated incidents). Use data to target refresher training and content improvements.

• Localisation and Market Enablement: Partner with regional change leads process champions and local entities to localise materials only when necessary address language/cultural needs and ensure regulatory and control alignment without diluting global standards.

• Continuous Improvement and Sustainment: Embed feedback loops to iterate content and delivery. Transition training into BAU learning governance; refresh content for continuous releases and process enhancements.

• Stakeholder Engagement and Governance: Align with CCT&A team members EPO towers Security/Compliance Business Report Owners and internal training teams. Report progress risks and benefits; manage dependencies with communications change and adoption workstreams.

• Vendor and Team Leadership: Build and lead a highperforming distributed training team (internal staff vendors individual contractors). Define roles and guardrails for content vendors set clear SLAs and quality standards and coach regional trainers and super users.

• Planning and Reporting: Develop a structured approach and drive delivery through clear planning and KPI reporting.

• Internal Engagement: Work with internal L&D teams and platforms to support delivery of Axial training materials to relevant end users and support on completion of relevant training materials.

Essential Skills & Experience:

• Demonstrated success in designing and delivering rolebased training that improved proficiency reduced errors and accelerated stabilization post golive; experience spanning design testing cutover and hypercare.

• Handson familiarity with SAP process domains and fittostandard approaches including implications for controls data and roles.

• Demonstrable ability to stand up and scale digital adoption platforms (e.g. WalkMe) and integrate inapp guidance with formal learning.

• Experience applying AI/ML in learning (content acceleration personalization chatassist analytics) with strong governance for data privacy and quality.

• Solid command of learning experience platforms LMS content authoring tools virtual classroom technologies and simulation tools.

• Proficiency in establishing KPIs/OKRs for training impact; comfort with telemetry assessments dashboards and experimentation.

• Leadership of distributed training/change networks and collaboration with SI partners PMO Release/Deployment Testing Data & Analytics and Business Process Owners.

• Bachelors degree advanced degree or MBA preferred (or equivalent experience)

Desirable Skills & Experience:

• Extensive ERP transformation experience with a strong track record leading global training for S/4HANA or large SAP programs in complex regulated environments.

Why AstraZeneca

At AstraZenecawerededicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial better place to make a difference to medicinepatientsand society. An inclusive culture that champions diversity and collaboration and always committed to lifelong learninggrowthand an exciting journey to pioneer the future of healthcare.

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility.

Are you already imaging yourself joining our team

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