Head of Technical & Facilities

Midlands Arts Centre (MAC) is an exciting ambitious arts centre which offers a wide array of free exhibitions theatre music cinema and comedy performances as well as creative learning and participation activities. Well-loved and well used its a relaxed friendly place attracting a diverse mix of visitors. We are recruiting for a Head of Technical and Facilities to lead our Technical Resources department.

Job Purpose

The Head of Technical & Facilities is responsible for developing and delivering technical and facilities services across MAC. The role leads the Technical & Facilities team ensuring high standards of technical delivery maintenance and compliance of building systems equipment and facilities across MAC. Youll also be supporting MACs artistic programme commercial activities and operational efficiency.

Working closely with the Deputy CEO & Director of Commercial & Operations the postholder contributes to the development of MACs facilities and building infrastructure including capital projects and leads the Green Champions Group to support the operational delivery of the organisations environmental and sustainability objectives.

Key Responsibilities

Technical Management

• Lead the planning and delivery of technical resources support and equipment across MACs artistic programme commercial hires and events with day-to-day delivery delegated through the Senior Technician team.
• Work collaboratively with Programming teams artists visiting companies and hirers to assess technical feasibility identify requirements and ensure appropriate resources are allocated.
• Ensure consistently high standards of technical operation production delivery and artist client and customer service maintaining MACs reputation as a professional and welcoming venue.
• Oversee the maintenance statutory testing replacement and lifecycle planning of technical equipment ensuring assets remain safe reliable sustainable and fit for purpose.
• Support the development of MACs technical infrastructure identifying opportunities to improve equipment systems and ways of working in line with artistic and operational needs.

Facilities Management

• Ensure MACs buildings infrastructure customer-facing facilities and operational equipment are maintained to a high standard and remain safe compliant and fit for purpose.
• Manage planned and reactive maintenance servicing statutory inspections and compliance programmes for building systems technical learning & participation catering equipment and other operational equipment across public and staff-only areas.
• Oversee MACs cleaning and waste management services ensuring services are delivered safely effectively within budget and in line with organisational standards delegating day-to-day liaison with contractors to the Senior Facilities Technician.
• Oversee standards of cleanliness presentation and maintenance across customer-facing and staff areas including washroom facilities ensuring a positive visitor and workplace experience.
• Lead the operational management of building security protective security measures fire safety systems and associated emergency procedures.
• Work with the Heads of IT and Customer Services to oversee CCTV access control and physical security infrastructure.
• Support the Deputy CEO by advising on asset replacement maintenance priorities capital investment and long-term estate planning.
• Lead the operational planning and delivery of refurbishment exhibition installation building improvement and capital projects in line with CDM regulation acting as the principal liaison with contractors consultants and project teams.

Environmental Sustainability and Energy Management

• Lead the operational delivery of MACs environmental and sustainability objectives promoting sustainable working practices across the organisation.
• Chair the Green Champions Group supporting the development and implementation of MACs Environmental Action Plan and embedding environmental responsibility across departments.
• Monitor building performance energy consumption and utility usage investigating anomalies and identifying opportunities to improve efficiency and reduce environmental impact.
• Oversee the effective operation of the Building Management System to support energy management and optimise building performance.
• Advise colleagues on environmental legislation best practice and sustainability initiatives relevant to MACs operations facilities and artistic programme.

Team Leadership and Development

• Lead develop and support the Technical & Facilities team ensuring appropriate staffing performance and professional development.
• Recruit train and coach staff to meet the operational and technical needs of MAC.
• Promote a collaborative customer-focused and solutions-oriented approach across the team.

Safety & Compliance

• Work with the Deputy CEO and external advisors to support the delivery of health and safety fire safety venue safety and organisational resilience arrangements.
• Maintain departmental procedures risk assessments and safe systems of work and ensure appropriate compliance across technical facilities and operational activities.
• Ensure staff are trained competent and supported in meeting their health safety and compliance responsibilities.
• Support compliance with public protection and security legislation including Martyns Law where applicable and contribute to emergency planning business continuity and resilience arrangements.
• Ensure appropriate maintenance inspection servicing and statutory compliance arrangements are in place for technical catering and operational equipment across the organisation.

Financial Management

• Prepare and manage the Technical & Facilities budget and monitor departmental financial performance.
• Review monthly management accounts staffing costs and variances taking corrective action as required.
• Manage maintenance expenditure service contracts and project budgets in line with procurement policies and approved budgets.

Other Duties

• Promote and support the implementation of MACs policies relating to equality diversity inclusion safeguarding health and safety and environmental sustainability.
• Undertake any other duties reasonably required to support the effective operation of MAC.

Equal Opportunities & Diversity

All staff are expected to further promote and ensure the implementation of the equal opportunities and diversity policies of MAC.

We are committed to creating an inclusive environment where individuals of all backgrounds identities and abilities feel valued respected and empowered to contribute their best work. We are also committed to ensuring our people are a reflection of the communities we serve. We ensure that our recruitment and promotion processes are fair and open to all.

Note

This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be nor is it an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation regulations orders rules and working practices methods and procedures and reviews as directed from time to time.

Person Specification

• Relevant qualification in facilities engineering technical theatre building services management or a related discipline or equivalent professional experience with IOSH Managing Safely qualification (or willingness to obtain).
• Significant experience managing facilities technical services estates or building operations within a public-facing venue or comparable environment including contractor management maintenance programmes and statutory compliance.
• Strong knowledge of health and safety building compliance fire safety security emergency planning CDM regulations Martyns Law and other regulatory requirements relevant to public venues.
• Experience leading budgets projects refurbishment or capital works and managing teams to deliver safe effective and customer-focused operations.
• Understanding of technical production requirements for performances exhibitions screenings and events.
• Excellent leadership communication organisational and stakeholder management skills with the ability to manage competing priorities and make sound decisions under pressure.
• Collaborative adaptable and solution-focused demonstrating a commitment to inclusion sustainability continuous improvement high professional standards and flexibility to support operational requirements including keyholder duties and occasional evening and weekend working.

• NEBOSH First Aid at Work Personal Licence Holder qualification or equivalent professional certifications.
• Experience of technical or facilities management within arts cultural entertainment events or visitor venue environments.
• Experience supporting major capital development construction or estate improvement projects.
• Experience managing physical security systems including CCTV and access control.
• Knowledge of accessibility requirements for cultural venues and events.
• Understanding of sustainable venue operations and best practice including Theatre Green Book principles.
• Strong written communication skills.

How to Apply

To apply for this post please follow the link below to our Hireful application system and follow the application process ensuring you answer all questions.

Whilst we recognise the development of AI in the modern workplace we would encourage you to take the time to complete your application without the use of AI; no generative AI tool can create the personal touch that you can inject into your own application.

Deadline

Applications can be received at any time until 11.59pm Tuesday 3 November 2026.

Late applications will not be considered.

Please be aware that we may close this vacancy before the stated deadline if we receive a high number of applications. We strongly advise you to submit your application as early as possible.

Short-listing

Shortlisted candidates will be informed at the latest by the end of day on Friday 6 November 2026.

Interviews

Initial interviews will be held Wednesday 11 November 2026.

Required Experience:

Director