Head of Services

Our Role

An exciting opportunity has arisen for aHead of Services based at our site in Bicester Oxfordshire. Reporting to the Managing Director North West Europe the Head of Services is responsible for the overall performance of the UK legal entity including revenue profitability operational excellence customer satisfaction and people leadership.

You will work collaboratively with global stakeholders to synchronize operational strategies with broader business objectives and provide local operational oversight across Service Center Field Service Supply Chain Sales and QEOHS functions and providing matrix leadership of Finance and HR to achieve business objectives and accelerate growth.

Key Accountabilities

Strategic Leadership & Business Growth

• Develop and execute a localized services strategy aligned with global and regional business objectives and mid-range plans.
• Drive sustainable year-over-year revenue and EBIT growth through market expansion customer acquisition service innovation and operational effectiveness.
• Identify new business opportunities across customers applications products and geographic markets.
• Build and strengthen strategic customer relationships while gathering market intelligence to inform business decisions.

Operational Excellence

• Lead service center and field service operations to ensure safe efficient and profitable execution of all activities.
• Deliver high standards of product quality on-time delivery process compliance and cost control.
• Establish monitor and continuously improve key performance indicators that drive operational efficiency workforce optimization and customer satisfaction.
• Partner with Supply Chain to optimize inventory management procurement activities and supplier performance.

Financial Performance

• Maintain full accountability for top-line growth cost management and profitability.
• Continuously assess and improve financial performance through disciplined planning forecasting and resource allocation.
• Drive operational and commercial initiatives that maximize efficiency and business value.

People Leadership & Culture

• Implement the best possible organizational structure policies and procedures
• Build develop and lead a high-performing engaged and accountable team.
• Create a safe inclusive and positive work environment that promotes employee well-being collaboration and continuous learning.
• Foster a growth mindset culture that encourages innovation ownership problem-solving and professional development.

Quality Safety & Compliance

• Champion quality health safety environmental and operational excellence standards throughout the organization.
• Ensure compliance with all applicable legal regulatory industry and corporate requirements.
• Promote a proactive safety culture that protects employees customers and the business.

Innovation & Continuous Improvement

• Lead initiatives that improve efficiency enhance customer value and strengthen organizational capabilities.
• Encourage innovation and the adoption of best practices to achieve operational and functional excellence.
• Stay informed of industry trends and emerging opportunities to maintain competitive advantage and support business growth.

To qualify for this role you will need to demonstrate:

• A Bachelors degree in Engineering Business Administration or related field is desirable
• Demonstrable relevant experience in similar industries markets and roles including significant exposure in operations management and commercial leadership roles
• Strong financial management skills including budgeting forecasting and cost management
• Exhibit a profound understanding of P&L performance management
• Proven track record of implementing leanand continuous improvement methodologies
• High degree of self-motivation and strong ability to build and lead high performing teams
• Customer focused strategic thinking team worker and result oriented
• Excellent communication skills including the ability to adapt the message and communication style to the audience
• Strong analytical and problem-solving skills and experience in project management
• Willingness to travel nationally and internationally
• Advanced SAP knowledge and experience is advantageous

Benefits of working with us:

We want to make working with us a great experience one where our team members feel supported recognized and empowered to do their best work. We offer globally benchmarked salary packages a generous annual profit-share bonus scheme pension life assurance and medical benefits and a range of appropriate allowances and remuneration options appropriate to the role and country you are based in.

Burckhardt Compression is committed to fair and equitable hiring and employment practices which aim to ensure our employees are representative of the communities in which we operate. We do not discriminate based on age race disability gender sexual orientation gender reassignment faith parenthood or family dynamics.

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844 its passionate customer-oriented and solution driven-workforce has set the benchmark in the gas compression industry.