Head of Risk Operations

Airwallex is the AI-native financial operating system for a real-time intelligent economy. More than 676000 businesses including McLaren Racing Qantas SHEIN and TikTok use us directly or through our platform partners to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. Were the regulated backbone behind global payments: not by accident but by design. A decade plus 85 licenses and a financial infrastructure spanning North America Europe the Middle East and Asia-Pacific.

Were co-headquartered in San Francisco and Singapore with more than 2300 people across 27 offices. We hire builders with founder-level energy people who move fast with good judgment dig in with real curiosity and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About the team:

Risk Operations is a global 1LOD team responsible for the Acquiring Issuing and Credit Risk domains. The team handles cases and investigations across product domains working closely with 2LOD and Commercial teams to ensure that Airwallex operates within its risk appetite. The team is passionate about operational excellence and delivering an exceptional end-to-end customer experience.

What youll do:

As the Senior Director/Head of Risk Operations you will lead a global team responsible for defining procedures and delivering operational excellence across new client onboarding periodic review and in-life behaviour. You will ensure that Airwallex champions high standards for integrity judgement and documentation in all aspects of risk operations.

Responsibilities:

• Own the vision strategy and execution for Risk Operations

• Build lead and develop high-performing a globally distributed team

• Own the location and resourcing strategy of the team solving for 24/7 coverage quality of customer experience and cost efficiency

• Create a repeatable & scalable operating rhythm including clear OKRs

• Take a data-driven approach to performance management

• Strike the right balance between risk customer experience and commercial impact ensuring timely high-quality decision making and communications

• Drive continuous improvement in the quality of procedures playbooks and control frameworks aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering

• Ensure that Airwallex continues to improve the quality and consistency of documentation

• Lead AI transformation of the Risk Operations team

This role will be based in either London or Singapore.

Who are you:

Were looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory.

Minimum qualifications:

• Proven experience including senior leadership in large-scale multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech business

• Proven track record of scaling Risk Operations (at least 2 of Payments Issuing and Credit) across multiple geographies and of building globally consistent performance

• Background in Fraud Ops and ATO risk control

• Strong commercial and analytical judgement comfortable framing decisions in unit economics scalability and return on investment

• Track record of operating at the OperationsProductRisk intersection and driving cross-functional outcomes without full reporting-line authority

• Demonstrated delivery of automation/AI-led transformation in an operations setting

• Evidence of big data/analytics (including SQL DBX and BI tooling)

Preferred experience:

• Cross-border payments; multi-entity multi-licence environments

• Experience across Payments Issuing and Credit Risk

• Comfort with a highly technical API-first product

• Exposure to IPO readiness / public-company control environments

• Top-tier consulting or operator-investor background (structured thinking under ambiguity)

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Director