Head of Professional Standards

Head of Professional Standards

G4S Care and Rehabilitation Services

Oakhill Secure Training Centre Milton Keynes MK5 6AJ

Salary 56834 per annum

Permanent Full Time 40 hours per week

Benefits: Company Pension free on-site parking uniform on-site canteen access toHigh Street Shop discounts and ongoing training and development

About Us

At Oakhill Secure Training Centre we look after young people aged 12 to 18 years old who havebeen remanded or sentenced to periods of detention. The vulnerable young people in our carecan be challenging with a wide range of social and emotional complex needs. This is anenvironment that calls for high standards of social care and service delivery to provide a secureand stable environment for young people to develop their life skills and address the behaviorsthat have led them into custody.

Oakhill Secure Training Centre works closely with the Youth Custody Services to ensure that itsregimes and designs reflect best practice in residential care to prevent offending.

About the role

The Head of Professional Standards will play a central role in sustaining a culture of excellenceensuring behavior is aligned to the organisations expectations. Youll be joining a team thatbelieves in consistency clarity and accountability and in shaping the organisations deliverymodel.

You will be responsible for the comprehensive oversight of Professional Standards and risk mitigation across Oakhill STC contributing to the wider CaRS Business Unit by facilitating equitable robust and considerate reviews and investigations of operational concerns encompassing employee conduct behavioral expectations formal grievances and workplace disputes.

The role requires calm focus and attention to detail. The post holder provides clearcommunication accurate documentation and thoughtful organisation that reduces unnecessarystress and prevents avoidable harm. You must act with discretion neutrality and kindness inevery interaction.

Key Responsibilities

• Partner with the Director and Senior Leadership Team at Oakhill and CaRS ChiefOperating Officer to establish robust Professional Standards and governancemechanisms offering comprehensive executive assurance.

• Proactively identify organisational risks delivering detailed assessments of professionalconduct vulnerabilities and exposure to the Director.

• Direct and oversee complex formal investigations pertaining to professional standardsand organisational integrity.

• Maintain continuous professional development to update expertise capabilities andregulatory understanding as required.

• Champion an organisational culture anchored in high professional standards personalintegrity and rigorous accountability.

• Ensure all documentation is systematically recorded updated in a timely manner andsecurely maintained.

• Drive achievement of organisational key performance indicators by mitigating delays andensuring clear transparent stakeholder communications.

• Cultivate a safe supportive working environment built on mutual respect and activeengagement.

• Deliver consistent compassionate and precise communication to employees tradeunion representatives and operational managers.

• Maintain meticulous case registers in strict alignment with corporate formats andgovernance protocols.

• Conduct quality assurance on formal correspondence hearing bundles meetingrecords and official documentation.

• Exercise complete discretion and confidentiality when handling sensitive organisationaland employee data.

• Verify that all case records remain fully accessible ordered and thoroughly complete.

• Assist in compiling comprehensive briefing reports and governance updates for SeniorLeadership.

• Maintain strict neutrality ensuring all dialogue remains measured objective andrespectful.

• Coordinate effectively with external agencies (including the Police) providing seamlessprofessional oversight and administrative liaison.

• Provide consistent progress updates to stakeholders ensuring robust follow-up andformal escalation whenever necessary.

• Analyse systemic trends and recurring operational vulnerabilities to refine institutionalpolicy documentation and staff support mechanisms.

• Assist in the promotion of creating a positive Health and Safety culture across the site through leading by example this includes reporting accidents and near misses in a timely manner and following the applicable safe systems of work for the role.

• G4S is committed to safeguarding and promoting the wellbeing of children and adults atrisk and the post holder must support these goals.

• This role requires active commitment to our Company values and all employees areexpected to treat colleagues service users and third parties with respect fairness andprofessionalism at all times by actively contributing to an inclusive and supportiveworkplace in daily work and decision-making.

• You are required to comply with the UK General Data Protection Regulations (UKGDPR) and Data Protection Act 2018 and the organisations Data Protection Policiesand must ensure that personal data relating to service users colleagues and others iscollected stored processed and disposed of in accordance with these requirements.

• You must only access personal information necessary for your role maintainconfidentiality at all times and immediately report any data breaches or suspectedbreaches in line with G4S procedures.

About you

You will have excellent communication and organisational skills. You will have a can do attitude along with an attention to detail. You will work collaboratively and openly whilst being a keymember of the team.

You will be a dynamic and engaging individual with a good sense of humour who shares ourethics and values and is eager to support Oakhill STCs successful delivery.

Essential Skills

• Key relationships with G4S SLT.

• Strong understanding of YCS frameworks and Contract Management and application ofprocesses.

• Key relationships with External Stakeholders - Ofsted CQC SPC and External Partners.

• Key relationships with external auditors and regulatory bodies.

• Understanding of Inspector criteria.

• Excellent Management Skills at all levels in order to implement the highest possibleProfessional Standards along with standards of governance practice.

• Knowledge of regulatory requirements and practice and governance processes and
  methods.

• Proven ability to influence culture change.

• Ability to evaluate Organisational goals and risks.

At G4S we invest heavily in our people. If you join us you will have a job specific inductionprogramme to equip you with the skills and knowledge for the job. As well as ongoing support
and development opportunities we offer generous holiday entitlement company pension anonsite gym free onsite parking and the chance to do an extraordinary job every day.

For more information on Oakhill Secure Training Centre please visit and Diversity is an important part of G4S Care and Rehabilitation Services. We activelyencourage applications from all backgrounds and are a fully inclusive employer who aims tosupport all employees to be their true selves. We are happy to discuss any reasonableadjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting thewellbeing of children and adults at risk and each employee is expected to support these goals.

Safeguarding children and young people is our primary focus and the welfare of the child isparamount. Therefore we have a corporate responsibility to ensure that the safeguarding and
our G4S values are at the centre of all we do.

To apply for this role you must be eligible to work in the UK and must have been resident in theUK for a minimum of 5 years. This role is subject to safer recruitment practices including a DBSenhanced level security clearance and will need to provide full details of your work andeducational history covering the last 10 years as part of the screening process for the role.

G4S is the International business of Allied Universal the worlds leading security and facilityservices provider and trusted partner to more than 400 of the Fortune 500. Allied Universaldelivers unparalleled customer relationships innovative solutions cutting-edge smarttechnologies and tailored services that enable clients to focus on their core businesses. Withoperations in over 100 countries and territories Allied Universal is the third largest privateemployer in North America and seventh in the world. Annual revenue is approximately $23billion. There is no greater purpose and responsibility than serving and helping to safeguardcustomers communities and people. For more information the UK thecompany has an extensive network of offices and more than 31000 employees.