Head of Product Consumer Growth and Experience

We have a new opportunity for an established high-impact product leader to join our Consumer Services function as Head of Product - Consumer Growth & Experience reporting directly to the Chief Product and Commercial Officer.

Your mission is to drive growth engagement and long-term customer value by creating seamless personalised and high-performing product experiences by leading our new domain Access and Activation owning the end-to-end customer entry point and early lifecycle.

You will lead and inspire a talented product team setting direction driving execution and embedding innovation ensuring more customers discover access and regularly engage with Experian particularly our flagship credit score proposition.

What Youll Be Doing:

Customer Experience & Personalisation

• Deliver seamless login and onboarding journeys that maximise conversion
• Evolve the Home experience into a personalised hub driving deeper engagement
• Champion a customer-first mindset aligning product experience with Experians brand purpose

Innovation Tools & AI

• Champion modern product tools experimentation and data-led ways of working
• Leverage AI-driven workflows and personalisation to enhance product experiences and efficiency
• Balance innovation with secure access and fraud prevention capabilities

Leadership & Team Performance

• Lead coach and inspire a high-performing product team driving accountability and outcomes
• Act as a hands-on leader setting clear direction while ensuring strong execution
• Influence and align cross-functional stakeholders including senior leadership

Customer Growth & Lifecycle Ownership

• Own strategy and delivery across acquisition onboarding activation and early engagement
• Drive growth in new customers credit score views and app engagement including underserved segments
• Optimise re-engagement and lifecycle journeys to increase retention and long-term value

Data & Performance Driven Delivery

• Define and track key growth and engagement metrics across the funnel
• Use experimentation and analytics to optimise performance and prioritisation
• Translate insights into clear actions that drive measurable impact

Qualifications :

• Proven experience as a senior product leader in a consumer-focused digital environment
• Track record of leading and scaling teams while delivering measurable growth outcomes
• Experience using modern product tools and working with AI-enabled workflows or automation
• Strong experience across customer lifecycle onboarding activation and engagement strategies
• Deep understanding of personalisation app-first experiences and conversion optimisation
• Highly data-driven with hands-on experience in experimentation and performance analysis
• Strong leadership presence with the ability to influence at executive level and align cross-functional teams
• Understanding of security authentication and fraud prevention balancing risk with seamless UX
• Passion for customer experience and driving meaningful engagement at scale

Additional Information :

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension Bupa healthcare Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Grade: C/EB7

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Remote Work :

No

Employment Type :

Full-time