Head of Operations
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Job Summary
At St Peters Hospice we believe everyone deserves the very best care and support at the end of life. Behind our clinical services sits a wide range of operational functions that make exceptional care possible.
Were looking for an experienced and inspiring Head of Operations to join our senior leadership team and lead the strategic and operational delivery of our non-clinical services. This is an exciting opportunity to shape the future of operational excellence within a values-driven organisation that makes a real difference every day.
About the role
Reporting to the Director of Finance & Resources youll provide leadership across a broad portfolio of operational services ensuring our infrastructure systems and support functions are safe effective compliant and fit for the future. Youll play a key role in delivering our organisational strategy driving continuous improvement and supporting sustainable growth.
Key areas of responsibility include:
- Leading and developing high-performing operational teams.
- Providing strategic oversight of Estates & Facilities services including catering.
- Driving operational efficiency service improvement and organisational effectiveness.
- Leading health & safety and supporting the delivery of corporate governance objectives.
- Managing budgets contracts procurement and resources effectively.
- Developing operational plans performance measures and reporting frameworks.
- Building strong relationships with internal and external stakeholders.
- Leading operational responses to major incidents business continuity events and crisis situations.
About you
You will be a proven operational leader with experience of managing complex services and multidisciplinary teams. Youll be equally comfortable contributing at a strategic level while ensuring operational excellence through strong leadership governance and performance management.
Were looking for someone who can demonstrate:
- Significant senior operational leadership experience within a complex organisation.
- Experience managing Estates & Facilities or similar operational services.
- A strong track record of delivering service improvements and operational efficiency.
- Experience of budget management resource planning and commercial decision-making.
- Strong knowledge of health & safety governance compliance and risk management.
- Excellent stakeholder management and communication skills.
- The ability to lead change and inspire teams through periods of development and growth.
- A collaborative compassionate and values-led leadership style.
Interviewsare scheduled to take place Thursday 17th September 2026. Please ensure this date is available in your diary when making your application.
About Us
Weve spent over 40 years helping people die in peace and with dignity. Combining compassion with clinical expertise we provide patients with the best possible care at the end of their lives.
Were here for the people around our patients too those closest to them. Before during and after a bereavement we provide support thats remembered forever.
We think its that unforgettable support that inspires people to give back to St Peters. To fundraise for us. Donate. Volunteer. Were not exaggerating when we say that we couldnt do what we do without our wonderful supporters. We really cant thank them enough.
We want to help many more people to die well. And were doing this by teaching others. As a centre of educational excellence we share our skills with other health professionals helping the NHS and care homes to provide better end-of-life care.
Were here for all for free forever.
The Benefits
If you join our clinical team we offer NHS Agenda for Change benefits such as:
- NHS equivalent salaries
- Generous holiday entitlement and recognition for previous NHS service (up to 33 days for 10 years service)
- Continuation in the NHS pension scheme for existing members
- Recognition of previous NHS service for sick pay
There are many benefits to working at St Peters including:
- 27 days holiday plus bank holidays pro rata. This increases the longer youre with us
- Competitive salary
- Pension with employer matched contributions up to 6%
- Enhanced sick pay rising with service to a maximum of 12 weeks full and 12 weeks half pay.
- Birthday leave a day off in the month of your birthday
- Ability to buy or sell up to three days of annual leave per year
- Volunteer leave
- Life insurance scheme
- Employee assistance programme
- Access to discounts and offers through the Blue Light Card
- Home and electronics salary sacrifice scheme
- Free parking at our main office sites
- Cycle to work salary sacrifice scheme
- Travel discounts
- Eye care scheme
- Annual flu vaccine scheme
- Comprehensive induction
- In-house learning & development team
- Continual professional development
Life is busy and we all want to enjoy a healthy work/life why we offer flexible working hours and if its practical for your role we also offer hybrid working.
You can split your hours between your home and our offices in Brentry and Long Ashton. We think this is a good way to work it gives you the convenience of working from home and the camaraderie of being with colleagues in the office.
Equity and Diversity
We want our teams to reflect the diversity of our community and we want everyone to feel that they belong. Thats why weve joined ENEI: Employers Network for Equality and Inclusion. This is a UK based not-for-profit organisation that helps employers build and maintain diverse teams and inclusive cultures. Were really pleased to have ENEI supporting us on our Equity Diversity and Inclusion journey.
Just as we offer care to all we welcome applications from everyone. We want to hear from you regardless of your age disability religion or belief sex race sexual orientation gender reassignment marriage and civil partnership and pregnancy and maternity.
Documents
Required Experience:
Director
About Company
St Peter's Hospice is a local charity that provides care and support to adults who are living with a progressive life-limiting illness in the Bristol, South Gloucestershire and North Somerset area.
