Head of Observability & AIOps

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you dont tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time job-share or full-time basis because we know the best person for the job isnt always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.

Join the Close Brothers Technology Team where you will be accountable for the reliability recoverability and operational resilience of centralised enterprise services consumed by product value streams.

Working as part of the Technology teamour ideal team member will have previous experience in implementing AIOps and automation in operations with excellent management skills.

RESPONSIBILITIES

• Enterprise ownership of observability platforms (logs metrics traces service health)
• Authority to define and enforce SLOs error budgets and reliability standards
• Define and operate an enterprise observability strategy covering central services and integrations
• Embed SRE disciplines including SLOs error budgets and reliability reviews
• Deliver automated remediation for common and repeat failure scenarios with strong change control
• Improve major incident performance through faster detection diagnosis and recovery
• Support resilience and disaster recovery testing through telemetry evidence and insights
• Own budgets for observability and AIOps tooling including cost optimisation
• Build and lead a specialist observability SRE and AIOps capability

Developing Our People:as a line manager you will be responsible for inspiring and motivating your team as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Knowledge of SRE practices and resilience engineering.
• Regulatedindustry operational experience.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Certifications or formal training in observability monitoring platforms or SREaligned practices.
• Exposure to data analytics or machinelearning concepts relevant to AIOps.
• Leadership or management development focused on leading technical teams through change.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format or any other adjustments are encouraged to email us at or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending deposit taking and securities trading. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers please visit our careers page: find out more about life at Close Brothers:
find out more about our benefits:
find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion Close Brothers Group

#LI-CD1 #LI-Hybrid

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our specialist lending and deposit solutions include:

• Commercial: Offers specialist and predominantly secured lending principally to the SME market.
• Retail : Provides intermediated finance through motor dealers motor finance brokers and insurance brokers and savings products for individuals and corporates.
• Property: Offers residential development finance to established UK property developers funding for commercial properties and bridging and refurbishment loans.

At Close Brothers we are here to help people and businesses thrive over the long term.

Through our deep sector knowledge and expertise focus on delivering excellent and specialist service and strength of established relationships we support our customers through the cycle. Our values of deep expertise consistent service and long-term relationships embody our distinctive culture and customer-centric approach.

We also recognise our responsibility to help address the social economic and environmental challenges facing our businesses employees and customers now and into the future.