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Head of Long Haul & Head of Short Haul (2 roles)

IAG Loyalty


Job Location:

Crawley - UK

Monthly Salary: Not provided by the employer
Posted: 19 August 2026 (30+ days ago)
Application Deadline: 16 November 2026
Vacancies: 1 Vacancy

Job Summary

Who we are

WereIAG Loyalty one organisation with two ambitious growing divisions across Loyalty and Holidays. Each has its own goalsstrategyand team but togetherwereunited by a shared vision: to create a more rewarding world of travel and experiences.

Our Holidays division including British Airways Holidays connects customers to thousands of destinations worldwide through seamless end to end travel experiences.

Our Loyalty division is home to Avios the global loyalty currency enabling millions of members to collect and spend rewards across travelretailand financial services.

Wereon an exciting journey of growth and transformation.Weregoing places.

The opportunity

Twoleadership opportunities toshape the future of one of the UKs most diverse holiday destination portfoliosare rare.

Our Product & Sourcing team is at a pivotal point. Ambitious growth plans and continued investment in technology meanwerestrengthening our existing leadership capability.Wearerecruiting fortwo equivalent leadership rolesHead of Long Haul and Head of Short Haul.Rolesthathave aclear mandate to accelerate changedeliver the next phase of our destinationstrategiesandembed new ways of workingwhile building on the teams strong foundations.Workingtogetherthese roles willshape the future of the destination portfoliowitheach leadingtheir own majorportfolios.

Reporting to the Head of Product & Sourcingyoullleadeither our Long Haul or Short Haul destination portfolioitsstrategic portfolio management and sourcing strategy. This principally includestheBritish Airways Holidaysbrand butwill broaden to encompass other markets and brands over time.

Few roles offerthisgenuine opportunity totransformhow the business makes decisions about productsourcingand commercial priorities.You willhavearemittoshape strategymodernise workflows embrace automation and support the use of AI andnew technology.

Itsachance to make a measurable commercial differencein an area where there is significant scope to unlock further growth. To identifywherethe significantfuture growth opportunities exist where investment should be focuseddefiningthe directionand then buildingthe capability ways of working teamperformanceand commercial outcomes to make it happen.

Working closely with your Destination Headofcounterpartandthebroaderleadership team you willleadyourteam through thistransformation. Ensuring they arecommercially focused customer-ledadaptableand aligned to the evolving Product & Sourcing operating model. As a member of the Product and Sourcing Leadership team alongside leaders fromEnablementand ProductDevelopment you will build a collaborative leadership environmentto deliver shared strategic outcomes.

Wearebased inCrawley andwork ahybrid model oftwo daysin the office andthree fromhome.Travel will beas needed.Youmust haveaflexibleapproachand willing to travel regularly throughout the year to support business priorities and stakeholder engagement

Whatyoullget up to

Drive growth and portfolio performance

  • Lead destination strategiesfor your area defining where the biggest growth opportunities lie and turning marketproductand commercial insight into clear priorities.

  • Drive profitable growth by improving how destinations are selecteddevelopedand managed to increase commercialand customer performance.

  • Prioritise effectively across a broad destination portfolio focusing resources where they will create the greatest value.

Lead commercial strategy and partnerships

  • Shape contracting approaches challenging existingmethodsandidentifyingthe most efficient and commercially effective ways to secure product.

  • Step into keypartnernegotiations where senior leadership is needed building strategic relationships and helping unlock growth opportunities.

  • Champion transformation while maintaining BAU ensuring day-to-day delivery continues while new ways of working technologies and processes are embedded

Lead a team through the next stage of transformation

  • Lead and develop a high-performing team creating clarity pace and accountability while guiding people through ongoing change.

  • Help the team build on strong foundations raising capability and commercial impact over time.

  • Act as a collaborative leader within the leadership team contributing to shared outcomes supporting joined-up decision-making and helping build a more unified function.

What we need from you

Leadership and change

  • Youllbe an experienced people leader capable of bringing teams together around a shared direction and creating momentum in a changing environment.

  • Youllhave experience shaping and driving organisational growth change and evolution setting the direction for your teams and leading them through transformation whilemaintainingstrong performance.

  • Youllbe comfortable operating with ambiguity able to make progress where priorities structures or ways of working are evolving.

Commercial and strategic leadership

  • Youllbring a strong commercial mindset witha track recordof delivering measurable growth across sales profitmarginor portfolio performance.

  • Youllbe able to balance strategic thinking with executionidentifyingfuture opportunities while ensuring strong delivery today.

  • Youllhave experience making decisions across complex portfolios knowing where to invest where to optimise and where to challenge existing approaches.

  • Youllbring experience in product strategy sourcingstrategyor both with the breadth tooperatecredibly across the full remit of the role.

Influence and stakeholder management

  • Youllbe a credible senior leader able to build trust quickly and communicate with authority both internally and externally.

  • Youllbe collaborative by nature working across teams to align priorities solve problems and deliver shared outcomes.

  • Youllbe persuasive and influential comfortable challenging constructively and helping others move from ideas to action.

Experience and mindset

  • Youllhave held a senior destinations productsourcingor commercial leadership role within travel.Bringing astrong product and destination knowledge along with a proven understanding of how to build manage and grow a successful portfolio.

  • Youllbe pragmatic and delivery-focused combining long-term thinking with the ability to keep execution moving at pace.

  • Youllbe motivated by opportunities to improve how things work embracing automationAIandnew technologiesto unlock smarter growth.

Both Head of Short Haul and Head of Long Haul areavailable.To ensure we consider the strongest talent across both opportunities applications are through a single advert.Apply once andyouwill automatically be considered for both roles.

Diversity and Inclusion

Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership.

We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions stronger performance and more innovative outcomes.

We actively encourage applications from people with different experiences and backgrounds and are committed to ensuring our recruitment process is fair inclusive and accessible.


Required Experience:

Director


About Company

You might know us from Avios. The currency that can be collected with everyday spending. Discover how Avios and all our other loyalty solutions and services can work for you.

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