Head Of

Location: Nottingham / London /
Function: Digital (Product & Customer Experience)
Reports to: Director Product Experience & Innovation
Direct Reports: Product Leads Product Managers and Product Owners
Recruitment Partner:

About the Role

At Boots we are reimagining retail for the customers and colleagues who rely on us every day. As Head of Product Retail eCommerce you will set the product vision strategy and roadmap for our retail digital journeys across and assisted in-store channels helping to create simple connected and trusted experiences that make shopping with Boots easier more personal and more inspiring.

This is a pivotal Head of Product role within our digital transformation. You will lead the move to a more customer-led product-led and data-led way of working bringing clarity to priorities strengthening agile delivery and shaping a multi-year re-platforming programme that will enable our next generation of eCommerce and omnichannel capability.

You will be accountable for end-to-end customer and colleague journeys from browse and discovery through to purchase fulfilment and post-order support. Working closely with technology design data commercial marketing stores and supply chain teams you will ensure our digital products are commercially effective operationally scalable and grounded in genuine customer needs.

Key Responsibilities

• Own and lead the product strategy vision and roadmap for Boots retail eCommerce journeys across digital and omnichannel touchpoints.
• Lead coach and develop a team made up of Product Leads Product Managers and Product Owners creating clear outcomes strong delivery discipline and a high-performing product culture. This role does not have more senior product roles reporting into it.
• Partner with Technology and Architecture to shape and deliver the re-platforming of our digital commerce stack ensuring product decisions support future growth resilience flexibility and innovation.
• Champion a customer-first data-informed and hypothesis-driven approach using insight experimentation and performance data to make better product decisions.
• Drive the shift from project-led delivery to a product-led operating model embedding OKRs outcome ownership and continuous improvement across teams.
• Build strong trusted relationships with senior stakeholders across digital stores marketing supply chain trading operations and technology ensuring the roadmap is aligned to customer commercial and business priorities.
• Lead omnichannel product thinking across journeys such as click and collect home delivery assisted selling in-store digital tools and colleague-facing experiences.
• Monitor the performance and health of digital journeys through KPIs customer feedback and operational insight identifying opportunities to optimise and improve at pace.
• Act as a senior product thought partner within the wider Digital Commercial and Technology leadership teams helping shape Boots broader digital transformation agenda.

What youll need to have (our must haves)

• Proven experience in a Head of Product role or equivalent senior product leadership position ideally within retail eCommerce or omnichannel environments.
• Strong understanding of eCommerce platforms digital trading customer journeys and omnichannel fulfilment with the ability to connect commercial priorities with technology and operational realities.
• A track record of leading product teams through complex digital change including platform transformation operating model evolution and agile delivery at scale.
• A pragmatic delivery-focused mindset balancing long-term product vision with immediate business priorities customer needs and operational constraints.
• Excellent leadership and coaching skills with the ability to empower Product Leads Product Managers and Product Owners while creating clarity accountability and momentum.
• Strong customer and data orientation with experience using product metrics experimentation research and insight to guide decisions and measure outcomes.
• Confidence operating in a complex matrixed organisation influencing across commercial digital technology operations and executive stakeholder groups

Where your brilliance can take you
In this role you will have the opportunity to shape a major digital transformation at Boots influencing how customers experience our services across multiple channels. As you lead product strategy you will also have pathways for career advancement within our growing digital and commercial teams allowing you to further develop your skills and impact the future of retail eCommerce.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

Theres lots more in our benefits and discounts MyBoosts there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us
At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.


We hope to hear from you soon.
Be brilliant with Boots.
Keywords
Digital Head of Product