Head of Housing

Are you an experienced housing leader who combines strong technical knowledge with confident values-led people leadershipThis is an opportunity tolead a keycustomer-facing service shapinghow we deliver housingmanagement servicesand create meaningful outcomes forourcustomers.

About us

Hundred Houses Societyisacharitablenot-for-profit housing association with a proud history dating back to 1933. We own and manage over 1500 homes across Greater mission isTo provide good quality homes and services in Greater Cambridge that people aim isto providegreat value low-cost homes for the people of Greater Cambridge andcontinuouslystriveto deliver bettercustomer service.

About the role

As our Head of Housing you will be accountable forleading the deliveryperformanceand continuous improvement of housing management services.

This is a keystrategicleadership role with accountability forbuilding relationships and workingcloselywith key stakeholdersfocusing on a positiveandmotivatingculture within the team whileensuring housing services are legally compliant cost-effective value for money and aligned with our values- ensuringour customers at theheart of our service development.

Whatyoullbe doing

In this role you will:

• Lead and inspire our Housing Team

• Shape strategy and ensure regulatory compliance

• Deliver excellent core housing management services

• Put customers at the heart of what we do

• Drive service improvementassuranceand professional standards

• Please see the job description formoreinformation

About you

We are looking for a confident housing professional with strong leadershipmanagementand people succeed in this roleyoullneed:

• Substantial experience of housing management within a social housing provider withstrongtechnical knowledge across tenancy management rent and service charges leasehold services allocations voids estatemanagementand anti-social behaviour.

• Strong understanding of housing legislationregulationand professional standards with the ability to work in a legally compliant customer-focusedand risk-aware way.

• Experience of managing risk safeguarding customerwellbeingand tenancy sustainment issues with the ability to make sound evidence-based decisionmakingthat reflectsorganisational values and legal responsibilities.

• Proven ability to lead motivate and develop employees creating a positive and accountable team culturesupporting thedelivery of high-quality services.

• Confidence in usinghousing systems data performance information and numerical insight to manage risk improve services and support decision-makingwith a structured and organised approach.

• Experiencein coaching employeesand excellent communication influencing and negotiation skills with the ability to build trust and manage complex situationswork collaboratively and handle sensitivecomplex situations.

• High levelsof personal integrity accountability and self-motivationcommitted to delivering effective outcomes in line with organisational values.

• CIH Level 4 or 5 qualification in housingis anessentialrequirement and a condition of the post is a relevant senior manager role under the Competence and Conduct Standard (Social Housing (Regulation) Act 2023).We are willing to speak to candidateswho do not already hold the qualification provided they arewilling and able to achieve it within the regulatorytimeframe.

Why join us

WeveheldInvestors in People Gold accreditation since 2020 reflecting our commitment to inclusivity wellbeinglearningand professional growth. Joining us means being part of a collaborative organisation focused oncontinuous improvement and making a real difference.

Hearfrom our team about whatitslike to work here: we offer you

• 28 days annual leave (excluding bank holidays)

• Optionto buy/sell up to 5 days annual leave

• Private health insurance

• Employee discount scheme

• Defined contributions pension scheme matched from 4% to 10%

• Employee Assistance Programme

• Life assurance

• Strong focus on learningdevelopmentand wellbeing

• Plus more when you join!

How to apply

To apply pleasesubmityour CV and a supporting statement(maximum of 1 page)explaining how your skills knowledge and experience meet the requirements of the role and align with our values the job description and person are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process.

We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria.

Please read the attached Job Description and Person Specification before applying.

Please note thatEnhancedDBS clearance isrequiredfor this role.

Inclusion and Diversity

We welcome applications from people of all backgrounds and experiences and are committed to creating a fair inclusive and accessible workplace.

All qualified applicants will be considered for employmentregardless ofprotected characteristics in line with the Equality Act 2010.

Weare committed to ensuring a fair inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements.

We welcome discussionsregardingreasonable adjustments at any stage of the recruitment process.

Data Protection & Privacy

We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes storedsecurelyandretainedonly as long as details about how we handle personal data including your rights are available in ourPrivacy Policy.

INDMED

Hundred Houses Society is a not for profit housing association founded in 1933. Hundred Houses Society obtained charitable status in 1942 and is now registered with the Financial Conduct Authority as a Cooperative and Community Benefits Society. As a registered housing provider Hundred Houses Society is regulated by the Regulator for Social Housing.