Head of Field Operations

Are you an experienced Field Operations leader with a passion for driving operational excellence health & safety and customer satisfaction Join ASSA ABLOY Biosites team based in Solihull and enjoy a collaborative environment that encourages professional growth and continuous improvement.

Note that the position involves travel on a national level alongside presence at the office.

What you would do as our Head of Field Operations

As a Head of Field Operations reporting to the UK Managing Director you will lead the strategic planning and delivery of Biosites field operations across the UK. You will be responsible for the safe and effective deployment of field resources overseeing installation service delivery scheduling fleet management and operational performance. The role plays a key part in ensuring customer commitments are met while driving continuous improvement compliance and commercial performance across the operation.

You would also be responsible for:

You would also:

Lead and develop field-based teams supervisors and technical account managers fostering a culture of safety accountability collaboration and continuous improvement.

Own health and safety across field operations ensuring full compliance with legislation industry standards company policies and customer requirements.

Manage operational planning forecasting scheduling and resource allocation to ensure efficient service delivery achievement of project milestones and adherence to customer SLAs.

Monitor operational and financial performance including KPIs budgets forecasting and cost-control initiatives to support business growth and profitability.

Drive operational transformation and process improvements working cross-functionally with Sales Engineering Product Management and Customer Operations teams to enhance service quality and customer satisfaction.

The skills and experience you need
We are looking for someone who:

Has proven experience leading field operations field service or multi-site operational teams within a technical construction engineering or related environment.

Demonstrates strong leadership capability with experience managing managers supervisors and field-based teams through periods of growth change or transformation.

Has a strong understanding of health and safety management operational compliance and workforce planning supported by relevant H&S qualifications.

Possesses strong commercial and financial acumen including experience managing budgets forecasting resource planning and operational performance metrics.

Is an excellent communicator and stakeholder manager able to build strong relationships with customers and internal teams while effectively managing escalations and driving continuous improvement.

What we offer

Were passionate about providing amazing opportunities and benefits so you can continue and progress a lifelong career with us heres what we have to offer:

Competitive salary with a performance-based incentive scheme to reward sales success.

Continuous salary with a performance-based incentive scheme to reward sales success.

Comprehensive benefits package including life assurance wellbeing support and a salary sacrifice pension scheme.

24 days leave increasing with length of service.

We review applications regularly so dont wait

We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe we dont look at any applications sent by email or post. If you have any questions about the role or the process email Giulia Virde at

Lets create a safer and more open world - together!

To find out more about us visit

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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