We are seeking a Head of Digital Technology Security & Operations to join our team based in Solihull or Nottingham with a hybrid working model. The role requires travel as needed to support operational delivery stakeholder engagement and business priorities.
Head of Digital Technology Security & Operations
Heres what youll be doing
As the Head of Digital Technology Security & Operations you will lead the delivery of cyber security service management and colleague experience technology services across UK. Reporting to the Director of Common Digital Services you will be responsible for ensuring operational excellence driving service performance and delivering technology services that support the UK business strategy while aligning with UK and Group Digital Technology objectives. Working across a complex multi-sourced environment you will build strong partnerships with internal and external stakeholders to deliver secure reliable and customer-focused technology services.
Key responsibilities:
Lead the operational delivery of cyber security service management and colleague experience technology services across UK.
Ensure services are delivered against agreed performance measures KPIs and regulatory requirements.
Drive a market-leading colleague and customer experience across UKs technology platforms and systems.
Lead UK engagement on Group-led technology and infrastructure initiatives ensuring alignment with business priorities.
Develop and implement the UK service strategy including service design transition and operations in line with Group policies and best practice.
Collaborate with technology platform engineering cyber security data and AI teams to deliver secure and resilient services.
Promote modern sustainable technology architectures and continuous improvement across operational services.
Provide leadership across a complex matrix of internal and external delivery partners ensuring accountability and high performance.
Ensure compliance with UK regulatory requirements key IT controls and cyber security standards.
What we need from you
Extensive experience delivering cyber security service management and technology operations services within a complex multi-sourced and matrixed organisation.
Strong background in technical infrastructure enterprise architecture digital platforms or service operations with proven experience leading complex technology environments.
Demonstrable experience driving continuous service improvement delivering against business KPIs service metrics and customer experience objectives.
Strong understanding of service management methodologies including ITIL and DevOps practices with experience embedding new and transformed services into operational environments.
Proven ability to lead and motivate multidisciplinary teams including through matrix structures and remote/offshore delivery models.
Experience managing complex technology change and transformation with the ability to balance strategic objectives with operational delivery.
Strong stakeholder management skills with the ability to translate complex technical concepts into clear business outcomes.
Experience managing third-party suppliers and strategic partners ensuring delivery against commercial agreements security standards and service expectations
Heres what you need to know
At we recognise and reward talent with a comprehensive benefits package including:
26 days holiday plus bank holidays each year
Company Car or car cash allowance
Private Medical Cover for you and your immediate family.
Generous pension scheme (you contribute 5% we contribute 6% increasing to 10% after 2 years)
Excellent parental leave allowance
Access to our award-winning Flexible Benefits package including the option to buy up to 10 additional holiday days per year
Exciting career development opportunities with open-access talent networks that support learning skill-building and career progression at every stage
Award-Winning Workplace- Were proud to be named aSunday Times Best Place to Work 2026and theBest Place to Work for 1634-year-olds.
Outstanding Benefits- Enjoy 26 days of annual leave plus bank holidays a generous pension life cover bonus opportunities and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly- Our industry-leading hybrid and family-friendly policies earned us double recognition at thePersonnel Today Awards 2024. Were open to discussing how flexibility can work for you.
Inclusive & Diverse- Were the only energy company in theInclusive Top 50 UK Employers. Were also proud winners ofBest Employer for WomenandHuman Company of the Yearrecognising our inclusive people-first culture.
Support at Every Stage of Life- WereFertility FriendlyandMenopause Friendlyaccredited with inclusive support for everyone.
Accessible & Supportive - Do you consider yourself as having a disability As a Disability Confident Employer we ensure that disabled applicants who meet the minimum criteria move forward to the next stage of our recruitment process and will make any adjustments needed during the process.
Invested in Your Growth- From inclusive talent networks to top-tier development programmes well support your growth every step of the way.
For more information about this role please contact
About us
is a privately owned international energy company. Our 75000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks renewable energies and customer solutions.
We are seeking a Head of Digital Technology Security & Operations to join our team based in Solihull or Nottingham with a hybrid working model. The role requires travel as needed to support operational delivery stakeholder engagement and business priorities.Head of Digital Technology Security & Oper...
We are seeking a Head of Digital Technology Security & Operations to join our team based in Solihull or Nottingham with a hybrid working model. The role requires travel as needed to support operational delivery stakeholder engagement and business priorities.
Head of Digital Technology Security & Operations
Heres what youll be doing
As the Head of Digital Technology Security & Operations you will lead the delivery of cyber security service management and colleague experience technology services across UK. Reporting to the Director of Common Digital Services you will be responsible for ensuring operational excellence driving service performance and delivering technology services that support the UK business strategy while aligning with UK and Group Digital Technology objectives. Working across a complex multi-sourced environment you will build strong partnerships with internal and external stakeholders to deliver secure reliable and customer-focused technology services.
Key responsibilities:
Lead the operational delivery of cyber security service management and colleague experience technology services across UK.
Ensure services are delivered against agreed performance measures KPIs and regulatory requirements.
Drive a market-leading colleague and customer experience across UKs technology platforms and systems.
Lead UK engagement on Group-led technology and infrastructure initiatives ensuring alignment with business priorities.
Develop and implement the UK service strategy including service design transition and operations in line with Group policies and best practice.
Collaborate with technology platform engineering cyber security data and AI teams to deliver secure and resilient services.
Promote modern sustainable technology architectures and continuous improvement across operational services.
Provide leadership across a complex matrix of internal and external delivery partners ensuring accountability and high performance.
Ensure compliance with UK regulatory requirements key IT controls and cyber security standards.
What we need from you
Extensive experience delivering cyber security service management and technology operations services within a complex multi-sourced and matrixed organisation.
Strong background in technical infrastructure enterprise architecture digital platforms or service operations with proven experience leading complex technology environments.
Demonstrable experience driving continuous service improvement delivering against business KPIs service metrics and customer experience objectives.
Strong understanding of service management methodologies including ITIL and DevOps practices with experience embedding new and transformed services into operational environments.
Proven ability to lead and motivate multidisciplinary teams including through matrix structures and remote/offshore delivery models.
Experience managing complex technology change and transformation with the ability to balance strategic objectives with operational delivery.
Strong stakeholder management skills with the ability to translate complex technical concepts into clear business outcomes.
Experience managing third-party suppliers and strategic partners ensuring delivery against commercial agreements security standards and service expectations
Heres what you need to know
At we recognise and reward talent with a comprehensive benefits package including:
26 days holiday plus bank holidays each year
Company Car or car cash allowance
Private Medical Cover for you and your immediate family.
Generous pension scheme (you contribute 5% we contribute 6% increasing to 10% after 2 years)
Excellent parental leave allowance
Access to our award-winning Flexible Benefits package including the option to buy up to 10 additional holiday days per year
Exciting career development opportunities with open-access talent networks that support learning skill-building and career progression at every stage
Award-Winning Workplace- Were proud to be named aSunday Times Best Place to Work 2026and theBest Place to Work for 1634-year-olds.
Outstanding Benefits- Enjoy 26 days of annual leave plus bank holidays a generous pension life cover bonus opportunities and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly- Our industry-leading hybrid and family-friendly policies earned us double recognition at thePersonnel Today Awards 2024. Were open to discussing how flexibility can work for you.
Inclusive & Diverse- Were the only energy company in theInclusive Top 50 UK Employers. Were also proud winners ofBest Employer for WomenandHuman Company of the Yearrecognising our inclusive people-first culture.
Support at Every Stage of Life- WereFertility FriendlyandMenopause Friendlyaccredited with inclusive support for everyone.
Accessible & Supportive - Do you consider yourself as having a disability As a Disability Confident Employer we ensure that disabled applicants who meet the minimum criteria move forward to the next stage of our recruitment process and will make any adjustments needed during the process.
Invested in Your Growth- From inclusive talent networks to top-tier development programmes well support your growth every step of the way.
For more information about this role please contact
About us
is a privately owned international energy company. Our 75000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks renewable energies and customer solutions.
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