Head of Data + Insights

Job title: Head of Data and Insights
Location: ScottishPower HQ Glasgow
Salary: from 76800 per annum up to 30% bonus car allowance family medical cover other excellent benefits
Permanent

Help us create a better future quicker

At ScottishPower were committed to delivering a smarter more customer-focused energy future. As Head of Data and Insights youll lead the strategy and capability that enables data-driven decision making across our Customer Business.

Youll play a pivotal role in improving customer experiences shaping innovative propositions driving personalisation and helping the business achieve stronger commercial outcomes through trusted insight analytics and emerging technologies including AI. This is a highly visible leadership role with the opportunity to influence strategic direction across the business while supporting our journey towards Net Zero.

What youll be doing

Youll define and deliver the data analytics and insight strategy for Customer Business ensuring it supports marketing commercial and wider organisational objectives. Youll establish clear roadmaps that prioritise activity delivering measurable value for customers and the business. Through your leadership customer insight will be embedded into product development campaign planning customer experience improvement and key business decisions.

Youll champion best practice use of data across the business supporting more effective targeting segmentation personalisation and performance measurement. Youll identify new opportunities to leverage data analytics and AI capabilities while ensuring all activity is customer-centred compliant and focused on fair outcomes. Youll also lead specialist teams across reporting proposition development and market research building capability and creating a high-performing environment.

What youll bring

Were looking for an experienced data analytics and insight leader with a strong track record of translating data into meaningful commercial and customer outcomes.

• Significant leadership experience within data analytics or customer insight functions.
• Experience developing and delivering data and insight strategies and roadmaps.
• Strong commercial awareness with an ability to balance value risk and investment decisions.
• Expertise across analytics customer insight segmentation market research and performance measurement.
• Experience using data AI and insight to enhance customer experience proposition development and business performance.
• Excellent stakeholder management and influencing skills including engagement with senior leaders.
• A proven ability to lead develop and inspire specialist teams.
• Knowledge of emerging data and AI technologies and their application within customer-focused organisations.

Whats in it for you

As well as a competitive salary which is reviewed annually you can also enjoy a number of other benefits. With our pension scheme well double match your contribution up to a company contribution of 10%.

At ScottishPower we believe its the little things we do in life that make a big difference. Thats why our benefits include:

• 36 days annual leave
• Holiday Purchase
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers
• Electric Vehicle Schemes
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefits including Dental Insurance Private Medical Insurance and Health Cash Plans
• Life Assurance (4x salary)
• Financial wellbeing support
• Shopping leisure restaurant and gym discounts

Why ScottishPower

ScottishPower is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. Through continued investment in renewable energy and low-carbon infrastructure were helping drive the transition to Net Zero while creating exciting opportunities for talented people to develop their careers in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Whatever your background youll find a supportive environment where you can thrive and make a difference.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to .

Due to the level of this position successful candidates will be required to complete additional background checks and any offer is subject to passing such checks.