Head of Credit and Collections

Head of Credit and Collections(37hours perweekPermanent)

Location:Contractual base inSalvusHouse Durhamwithhybrid working opportunities

Salary Range: 70667 - 84002 per annum plus a discretionarybonuspotential of up to12% of annual salary

Job Level:B

Reporting to:Chief Finance Officer

We want ourpeopleto have agreatwork-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300000 customers across the UK tobenefitfrom the non-household water market.Werededicated to helping businesses lower water use be more water efficient and reduce costs all which helped us earnall which helped us proudly earn theWater Retailer of the Year award in 2021reclaim the title in2023.Most recently we celebratedthe win againin2025where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service.Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do making a positive difference to the environment and society.

The culture at Wave is like nowhere else.Werecommitted to a happy healthy place to work and have a working environment which supports continuous learning and development one where people can really flourish.Our people are at the centre of everything we do.Joining us meansyoudbe part of a team of over300people working flexibly across two UK based offices.Youllfind a real focus on employee wellbeingand some great benefits too.We expectgreat thingsfromyouand we givegreat thingsback.

THE ROLEIN A NUTSHELL

As our Head of Credit Controlyoulllead the strategy and delivery of debt prevention credit riskmanagementand cash collection across the business. This is a highly visible leadership role whereyoullbalance long-term strategic thinking with hands-on operational decision-making helping to protect business performance while ensuring customers are treated fairly and positively. Leading both internal teams and external partnersyoulldrive continuous improvement influence senior stakeholders across theorganisationand create a high-performing inclusive culture focused on delivering the best outcomes for both our customers and the business.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE

No two days are the same but you can expect to spend your time shaping and delivering credit control strategies reviewing debtperformanceandidentifyingopportunities to reduce arrears and improve cash collection.Youllwork closely with senior leaders Finance Operations Digital and Customer teams to tackle the root causes of debt improve customer journeys and implement effective risk mitigation plans.Alongside leading and developing your teamyoullmonitorthe performance of outsourced partners use data and insight to make informed decisions present performance updates to senior stakeholders and ensure the right balance between commercial outcomes customerexperienceand operational efficiency.

WHAT DO WE NEED FROM YOU

Werelooking for an experienced and inspiring leader with a proventrack recordof developing and delivering successful credit control and debt management strategies.Youllbring strong commercial awareness excellent analyticalskillsand the ability to turn complex data into clear actions and results. Confident influencing stakeholders at all levelsyoullbe equally comfortable presenting strategic recommendations to executives as you are supporting teams through operational change. Most importantlyyoullbe passionate about developing people driving continuousimprovementand creating an inclusive customer-focused culture that delivers lasting business impact.

WHATS IN IT FOR YOU

Wealth

• Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% from Wave

• Bonus potential

• Perkbox membership with a vast range ofperks- high street savings (fashion retailerssupermarketsand restaurants) discounted cinema tickets travel and holiday discounts and online fitness classes

• Income protection scheme

• Personal accident insurance

• 4x salary life assurance

• Free onsite parking

Time off

• 24 days holiday rising to 26 (plus bank holidays)

• A day off for your birthday

• Half a day on Christmas Eveand New Years Eve

• Theoptionto buy holidays

• 1 day paid volunteering

Wellbeing

• Hybrid/Flexible working

• Healthcare cashback and treatmentscheme
• Cycle to work scheme
• 24/7 Employee Assistance Programme

• Free flu shots

Family Friendly

• Enhanced maternityand paternitypay

• Enhanced shared parentaland adoptionleave

• We care about you as an employee and have a range of resources available to both you and your family

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

For external candidates you can access thejobdescriptionhere.

For internal candidates you can access thejob description here.

APPLICATION PROCESS

Please ensure you attach yourCV and a coveringletter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date:4pm on15 July

First stage telephone interview planned W/c 20 July

In person interviews are planned forW/c 27 July

Wave is committed to making a positive difference to the environment and society in which itoperates. If you are excited to join a dynamic growing business which cares about its people we would love to hear from you.

BE YOURSELF OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If yourequireanyadditionalsupport related to menopause neurodiversity or any other reason please do let us know by contacting.

Wave processes your data in line with data protection laws. You can find out more by accessingourRecruitment Privacy Notice.

Required Experience:

Director