Head of Account Expansion & Success, EMEA

Join the team redefining how the world experiences design.

Hey gday mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job descriptions can feel a bit formulaic sometimes but we promise Canva is anything but. If youre drawn to what were building and you see yourself in this role wed love to hear from you.

Where and how you can work

Our London office is a hub for collaboration and energy and we know great thinking happens in different places. This role offers flexibility to work in a way that suits you whether thats in-office hybrid or remote.

What youd be doing in this role

This is a commercial leadership role with real ownership youll hold the full post-sale revenue motion across three of Canvas acquired businesses: Leonardo AI Flourish and . As we build a unified commercial engine for the Enterprise Solutions Business Unit youll lead the team own the number and shape how we grow.

At the moment this role is focused on:

• Owning the post-sale revenue number across Leonardo AI Flourish and renewals expansions and commercial negotiations

• Leading and developing a team of CSMs and AEs across EMEA AMER and APJ building a culture that is as commercially sharp as it is customer-focused

• Establishing a commercial operating rhythm pipeline reviews renewal forecasting and expansion plays that connect the team to revenue outcomes

• Driving the Canva Paper migration for existing customers maintaining commercial continuity and capturing upsell opportunities through the transition

• Partnering with Regional Sales leaders and the BU Lead on account strategy co-sell motions and multi-threading across the Canva and Fleo portfolio

• Building scalable CS playbooks tooling (SFDC Gong) and metrics that will outlast the current build phase and set up future Canva acquisitions for success

Youre probably a match if:

• You own a number and know how to grow it renewals expansions and NRR are your primary metrics not health scores

• Youve led post-sale or renewal teams in SaaS ideally across multiple products or customer segments and youve driven growth (not just satisfaction)

• You have strong commercial negotiation skills and executive presence comfortable in front of enterprise customers and in internal commercial discussions

• Youve built operating models from scratch before playbooks forecasting tooling and team capability in a high-growth ambiguous environment

• Youve navigated product transitions or platform migrations with commercial accountability and customer-facing ownership

• Youre a collaborative operator who can align regional sales product and finance teams around shared goals and joint pipeline

About the team

Were the Enterprise Solutions Business Unit Canvas home for its acquired businesses: Leonardo AI Flourish and . We manage $20M in annual recurring revenue across three distinct product lines and were building the connective tissue shared infrastructure and unified commercial narrative that has been missing. Small focused and hugely consequential to how Canva grows its enterprise business.

Whats in it for you

Canva has grown hugely over the last few years but were only just getting started. Heres a taste of whats on offer:

• Equity packages so you share in Canvas success

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more

• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above we still want to hear from you!

Please note that interviews are conducted virtually.

Remote Work :

No

Employment Type :

Full-time