Head HostHostess, Pre-Opening The St. Regis London

Head Host/Hostess

Coming soon to the heart of MayfairThe St. Regis Londonmarks the brands prestigious debut in the United Kingdom. This is a destination where history and modernity meet where the energy of the city is palpable and where every arrival feels personal. With signature butler service refined interiors by Richmond International and an unmatched Bond Street address The St. Regis London embodies Live Exquisite-a celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the world.

As Head Host / Hostess you will lead the reception team within our restaurant ensuring a seamless and refined arrival experience while overseeing the smooth coordination of seating and guest flow. You will act as the first impression of the venue and set the tone for exceptional service while supporting the team through guidance organisation and leadership. This role is ideal for a polished and confident professional who thrives in a luxury environment and takes pride in delivering impeccable guest experiences.

Key Responsibilities

• Lead supervise and support the host team to ensure service standards are consistently met
• Welcome and acknowledge guests warmly creating a memorable first impression
• Manage reservations and seating plans to optimise service flow and guest experience
• Monitor the dining area for capacity service quality and guest satisfaction
• Ensure all host areas menus and reception spaces are maintained to the highest standards
• Conduct opening and closing duties ensuring readiness and organisation of the venue
• Support training and development of host team members
• Address guest feedback and concerns professionally ensuring timely resolution
• Coordinate with restaurant bar and kitchen teams to ensure seamless service delivery
• Maintain accurate records reports and inventory related to the host desk
• Identify opportunities to improve efficiency service quality and guest satisfaction
• Follow all health safety and company policies and procedures

Core Competencies

We are seeking a confident and servicedriven leader who demonstrates exceptional organisational skills and a passion for guest experience. You should have:

• Proven supervisory experience in a host/hostess or reception role ideally within a luxury or highend restaurant
• Strong understanding of restaurant operations and guest service standards
• Excellent attention to detail and commitment to presentation and service excellence
• Ability to work efficiently in a fastpaced highstandards environment
• Strong organisational skills with the ability to manage reservations and seating flow effectively
• Excellent communication and interpersonal skills with a warm and engaging approach
• A proactive mindset anticipating guest needs and driving service improvements
• Impeccable personal presentation aligned with luxury brand standards
• A collaborative approach working seamlessly with colleagues across departments

AtThe St. Regis London our Hosts are the heartbeat of our legacy of exceptional honour of your dedication we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHubs exclusive retail wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty crafted with care and served in our staff restaurant featuring wholesome quality cuisine
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday anniversaries personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or any other basis protected by applicable law.