Hard Services Contract Manager
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Job Summary
Near Oxford (Site-Based)
Salary: Up to 60000 per annum
Full Time Permanent
Atlas Workplace Services is seeking an experienced and driven IFM Contract Manager (Hard Services) to lead the delivery of integrated facilities management services on a prestigious single-site customer contract near Oxford.
This is a key leadership role responsible for ensuring the safe compliant and efficient delivery of Hard FM services whilst overseeing wider integrated FM functions including cleaning and security. Managing a team of site-based engineers and specialist subcontractors you will ensure all contract obligations service levels and KPIs are consistently achieved.
Reporting to the Contract Director you will act as their deputy when required and play a pivotal role in maintaining excellent client relationships operational performance and commercial success across the contract.
- Lead the delivery of integrated hard FM services ensuring full compliance with contractual obligations KPIs SLAs and customer expectations.
- Build strong relationships with clients subcontractors and stakeholders while driving continuous improvement and service excellence.
- Oversee maintenance operations including planned reactive remedial and project works ensuring efficient and cost-effective delivery.
- Drive service innovation operational improvements and customer-focused solutions that enhance the workplace experience and add value to the client.
- Provide technical leadership supporting the resolution of complex building services issues and ensuring best-practice maintenance strategies are adopted.
- Conduct regular site inspections and reviews to identify improvement opportunities and maintain high service standards.
- Foster a culture of service excellence continuous improvement and customer satisfaction.
- Monitor service performance against client expectations and contractual requirements.
- Identify and support opportunities for contract growth additional services and increased self-delivery solutions.
- Lead motivate and develop a multidisciplinary site team embedding company values and performance expectations.
- Manage recruitment performance training succession planning and employee development to ensure a highly skilled and engaged workforce.
- Promote a positive team culture focused on collaboration accountability and exceptional customer service.
- Optimise workforce productivity and resource utilisation to maximise service effectiveness and value for money.
- Ensure maintenance activities are delivered in line with SFG20 and industry best practice.
- Drive sustainability initiatives and support environmental objectives across the contract.
- Ensure full compliance with health safety statutory and contractual requirements.
- Maintain accurate maintenance and compliance records and promote a strong safety culture across all service lines.
- Lead incident investigations risk management activities and the resolution of any health and safety concerns.
- Manage specialist suppliers and subcontractors ensuring high standards of safety quality service delivery and value for money.
- Monitor supplier performance and drive continuous improvement through effective contract management.
- Hold full responsibility for the Hard Services P&L budgets forecasts and financial performance of the contract.
- Manage project costing quotations payment applications commercial risk and profitability.
- Produce detailed financial operational and performance reports for both the client and internal stakeholders.
- Support business development activities contract bids and client site visits.
- Work collaboratively with internal functions including Service Desk HR Health & Safety Commercial and Contract Support teams to deliver best-in-class FM services.
- Demonstrable trade qualifications and experience in a M&E discipline.
- Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely.
- Leadership experience 3 years experience in a similar environment providing multi-discipline service delivery.
- A proven track record of company policy and procedure management and reviewing implementing effective change.
- Financial control co-ordination including P&L responsibility and financial targets.
- Internal report and performance data production and presentation.
- 3 years experience of Corporate Customer direct management including producing customer reports and hosting performance review meetings.
- Experience of using management information to support operational decision-making.
- People management experience of large teams of 20.
- Proven track record of auditing service delivery.
- 3 Years Management of a Hard FM or Multi Service Operation.
- 3 years experience of working with CAFM systems such as Planon or similar Computer Aided Facilities Management systems.
- Knowledge of statutory regulations associated with all building services and Permits to Work systems in highly regulated and controlled environments.
- Experience of working to SFG20 standards for planned preventative maintenance.
- Proficient in presentation skills and MS office.
At Atlas Workplace Services we believe great buildings start with great people. Thats why weve reimagined facilities management to put people firstthose who work in the spaces we care for and those who deliver our services every day.
Were not just another FM provider were a top-10 industry leader committed to doing things differently with a personal touch smart technology and a passion for going the extra mile.
As part of an Employee Ownership Trust (EOT) Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isnt just about sharing in the companys performance; its about creating a culture of shared responsibility collaboration and pride in what we achieve together.
Required Experience:
Manager
About Company
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