Guest Services Manager

We are looking for an experienced and customer-focused Guest Services Manager to lead front-of-house operations within the corporate Milton Keynes offices of a globally renown bank. This role is responsible for delivering an exceptional workplace and visitor experience while managing and developing a high-performing guest services team.

Key Responsibilities

• Lead coach and develop the Guest Services team to deliver outstanding customer experiences.
• Build strong relationships with clients senior stakeholders and building occupants.
• Act as the main contact for guest services matters ensuring issues are resolved quickly and professionally.
• Oversee reception visitor management meeting room services and workplace hospitality functions.
• Support VIP visits executive meetings and corporate events ensuring seamless delivery.
• Monitor service standards gather feedback and drive continuous improvement.
• Maintain compliance with health & safety security and emergency procedures.

Hours: 40 hours per week shifts from 8am-5pm Mon-Fri
Salary: 41000

Qualifications :

• Proven experience managing front-of-house guest services workplace experience or hospitality operations.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent communication skills and confidence engaging with senior stakeholders.
• Highly organised with strong attention to detail.
• Proactive problem-solver with excellent decision-making abilities.
• Passionate about delivering exceptional customer service and creating memorable experiences.

Additional Information :

Whats in it for you

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees providing counselling & information services.
• Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Remote Work :

No

Employment Type :

Full-time