Guest Services Coordinator

About Us

QuintEventsis the industry-leading provider of Official Ticket and Hospitality packages to many of the worlds most prominent sports and entertainment events.Ourinnovative programs enable those properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands.Our portfolio includes 20 official property partnerships including Formula 1 () the NBA () the Kentucky Derby ()MotoGP () and many more.

The Role

This is not your typical customer service role!Come bea part of a proactive team creating new and innovative ways to deliver extraordinary customer satisfaction. As theGuest ServicesCoordinatoryour contribution to the organization willbe asthe voice of the company to our customers. You will be quintessential tomaintainingguest relationships post-purchase! This means addressing any guest concerns requests questions and issues.

Responsibilities

• Answering guest emails and returning voicemails within 24 business hours
  

• Serve as the primary point of contact for event attendees addressing their inquiries providing accurate information andoffering assistance.
  

• Familiarize yourself with event schedules locations session details and other pertinent information to effectively guide and informguests
  

• Handle guest concerns and complaints professionally and promptly striving to resolve issues to the satisfaction of the attendees and the company.
  

• Collaborate withappropriate internalteams to address and resolve complex or escalated matters ensuring a positive guest experience.
  

• Identifyingopportunities to increase guest satisfaction and garner repeatbusiness
  

Requirements

• 2-3 years most recent experience related to hospitality and/or event managementindustry
  
  

• Proventrack recordof problem solving and issue resolutionskills
  
  

• Strong computer skills ideally with experience usingSalesForceor complex informationalsoftware
  

• Flexibility in both availability and in travel requirements when necessary
  

• Multi-lingualproficiencystrongly preferred (Spanish French)
  
• Prolonged periods sitting at a desk and working on acomputer
  

Skills/Abilities

• Thrive in an environment whereeach day differentfrom the next; especially in personal interactions and problemresolution
  

• Thrive in afast-paced environmentwithmultiple projects goingsimultaneously
  

• Be verysocially-focused; with ahow can I help youattitude

• Focus onbuilding andmaintaininga personable clientexperience
  

Required Experience:

IC