Guest Services Associate (Night Shift)

Job Title: Guest Services Associate (Night Shift)
Reports To: Assistant Building Operations Manager
Location: On-Site Manchester City Centre

To deliver exceptional Front of House services at a new residential development during night shift acting as the first point of contact for residents and visitors and upholding the highest standards of professionalism and customer care.

General Duties

• Greet residents and visitors handling general enquiries and resolving issues promptly.

• Respond to unforeseen cleaning needs (e.g. spills or accidents) in communal areas.

• Manage parcel handling: receive store and distribute deliveries and registered post in line with company protocols.

• Provide utility metre readings for all properties on request.

• Handover shift information clearly to incoming staff briefing them on events and outstanding tasks.

• Control key distribution to contractors and authorised personnel maintaining accurate records.

• Facilitate access for service providers (utility companies refuse collection maintenance teams).

• Support the Housekeeping and Leisure teams with cleaning or assistance duties as required.

General Enquiries

• Respond professionally to resident enquiries complaints and requests.

• Enter and maintain accurate resident data in the site app.

• Coordinate and schedule maintenance work.

• Manage bookings for shared amenities via the site app.

Security

• Monitor CCTV and alarm systems throughout each shift.

• Screen visitors guests and contractors to verify authorisation; report any suspicious activity to management.

Customer Liaison & Events Support

• Assist residents with booking communal amenities and events.

• Prepare and set up communal spaces (e.g. residents lounge) for events.

• Coordinate with the wider site team to ensure seamless resident experiences.

• Manage site-app communications and announcements.

• Excellent verbal communication and interpersonal skills

• Strong problem-solving and crisis-management abilities

• Effective time-management and organisational skills

• Self-motivation with the ability to work independently and follow direction

• Meticulous attention to detail and commitment to outstanding customer service

• Familiarity with on-site building systems facilities and basic maintenance procedures

• Understanding of Health & Safety protocols

Qualifications

• Essential: Strong foundational education

• Desirable: First Aid training; Health & Safety qualification; Customer Service certification

Experience

• Desirable: Previous customer-service role in residential property or similar environment

• Proficiency with Microsoft Office (Word Excel Outlook) and familiarity with property-management systems

Attitude & Approach

• Positive friendly and professional demeanour

• Enthusiastic about supporting others and achieving high standards

• Proactive solution-oriented mindset

• Flexible team player willing to assist across departments as needed

If you excel at creating warm efficient front-of-house experiences and take pride in delivering premium service wed love to hear from you.

Required Experience:

IC