Guest Service Team Member

Hello there Guest Services superstar!

Ever heard the saying First impressions last a lifetime Well guess what

As our Guest Services Team Member youll be the wizard of welcoming the maestro of memories and the guardian of guest satisfaction. From the moment our guests arrive until the moment they depart youll help create memorable experiences while supporting our hotel across day evening and overnight shifts.

Were looking for flexible team members who enjoy variety thrive in a fast-paced environment and are happy to cover both reception and night shifts when needed. No two days (or nights!) are ever the same.

Why work for Accor and Novotel Cardiff

At Accor were more than a global hospitality group were a world of opportunities. We welcome you just as you are and help you grow learn and develop throughout your career. Whether youre looking for flexibility around other commitments or experience in hospitality wed love to hear from you.

Our benefits include:

• Employee Benefit Card with discounts at Accor hotels worldwide (up to 70% off hotel stays and up to 30% off food and beverage).
• Free Bonus Breaks Vouchers for complimentary UK hotel stays.
• Friends & Family discounted rates.
• 28 days holiday per year (pro rata).
• Staff uniform provided.
• Learning and development programmes through Accor Academies.
• Vivup employee benefits platform including GP access high street discounts wellbeing support and more.
• Discounted or free meals while on duty.
• Workplace pension.
• Cycle to Work scheme.

What you will be doing

As a flexible Guest Services Team Member youll support the hotel wherever needed covering a variety of day and night duties including:

• Welcoming guests and delivering exceptional customer service throughout their stay.
• Completing check-in and check-out accurately and efficiently.
• Managing reservations and responding to guest enquiries.
• Serving guests in our bar and restaurant including breakfast service.
• Taking care of the hotel and our guests throughout the night ensuring a safe secure and welcoming environment.
• Handling guest requests and resolving any complaints promptly and professionally.
• Promoting hotel facilities and upselling products and services where appropriate.
• Supporting the team to achieve departmental service and sales targets.
• Maintaining brand standards and contributing to an outstanding guest experience at all times.

What were looking for

• A friendly service-focused personality with a passion for hospitality.
• Previous customer service or hotel experience is an advantage but not essential.
• Excellent communication skills and fluency in English (additional languages are a bonus).
• Someone who is reliable adaptable and comfortable working a mixture of day evening weekend and overnight shifts.
• Ability to work independently during night shifts and as part of a team during busier day periods.

Your team and working environment

Youll be a key member of our Front Office team and one of the faces of Novotel Cardiff Centre. Youll help make our guests feel at home whether theyre arriving first thing in the morning enjoying a drink in the evening or checking in after midnight.

This is a fantastic opportunity for someone looking for flexible work in a fun friendly and fast-paced hotel environment.

Qualifications :

What were looking for

• A friendly service-focused personality with a passion for hospitality.
• Previous customer service or hotel experience is an advantage but not essential.
• Excellent communication skills and fluency in English (additional languages are a bonus).
• Someone who is reliable adaptable and comfortable working a mixture of day evening weekend and overnight shifts.
• Ability to work independently during night shifts and as part of a team during busier day periods.

Additional Information :

Benefits

• Discounted hotel stays across the world with ALL Heartist Card
• Free Bonus Breaks Voucher
• Cycle to Work Scheme
• Staff Uniforms Provided
• Free Staff Car Park
• Meal provided whilst on duty

Remote Work :

No

Employment Type :

Full-time