Guest Service Assistant

Join ibis Southampton Centre as a Guest Service Assistant and become the face of the hotel delivering memorable experiences for guests from arrival to departure. This full-time role offers 12.95 per hour excellent employee benefits and the opportunity to build a rewarding career in hospitality.

Were looking for a friendly professional and customer-focused individual to join our team. Whether you already have hospitality experience or are looking to develop your skills within a hotel environment this is a fantastic opportunity to work in a varied role at the heart of the guest experience.

Conveniently located close to Southampton Central Station and the citys cruise terminals ibis Southampton Centre welcomes a mix of business travellers leisure guests and cruise passengers throughout the year.

The Role

As a Guest Service Assistant youll play a key role in ensuring every guest receives a warm welcome and outstanding service throughout their stay. Working across reception and food & beverage operations youll help create a seamless guest experience while maintaining high standards across the hotel.

Key responsibilities include:

• Welcoming guests and managing check-ins and check-outs
• Processing payments and handling guest enquiries
• Preparing and serving food and beverages
• Providing local area information and assisting with guest requests
• Supporting conference and meeting room set-up when required
• Maintaining high standards of cleanliness and presentation
• Working closely with colleagues across all departments to deliver excellent service

About You

Were looking for someone who enjoys working with people and takes pride in delivering exceptional customer service.

Previous hospitality or hotel experience would be an advantage but is not essential. More importantly youll be warm reliable and eager to learn.

Youll also have:

• Strong communication and interpersonal skills
• A professional and positive attitude
• Confidence using technology and learning new systems
• A flexible approach to shift work including evenings weekends and bank holidays
• A desire to be part of a supportive and hardworking team

Why Join Us

This is an excellent opportunity to join a busy hotel where no two days are the same. Youll gain experience across several areas of the operation develop valuable hospitality skills and play an important role in creating great guest experiences.

Youll benefit from 12.95 per hour company sick pay a day off for your birthday each year employee discounts and ongoing training and development opportunities. Most importantly youll join a company that invests in its people and provides genuine opportunities for career progression.

If youre passionate about customer service and looking for your next opportunity in hospitality wed love to hear from you. Apply today and join the team at ibis Southampton Centre.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time